top of page
8x8 chat connector

AI Chatbot for 8x8 

Assist-Me is converse360's Customer Service Automation Platform that uniquely enables organisations both large and small to introduce end-to-end digital self-service. 8x8 customers can integrate the Assist-Me platform in a matter of hours and begin to offer AI powered Chatbots, Voice Assistants and cross channel engagement (Email and SMS) into chat sessions and phone calls with seamless integration to the 8x8 Contact Centre and phone system.

 

A powerful and simple to use portal enables anyone to create simple or complex workflows to respond to customer enquiries. The graphical flow builder makes it easy to add buttons, images, videos, maps & other media in seconds and an embedded iPaaS enables integrations to both cloud-based and on-premise applications through APIs and pre-built connectors. Transfers to 8x8 can be added to any workflow through a simple drag and drop component and published with one click. 

The 8x8 Chat Connector is a turnkey module that integrates Assist-Me with the 8x8 Contact Centre allowing seamless two-way hand-off between systems with advanced features and high levels of integration. The connector can be configured in minutes and with packaged flow templates it enables the integrated solution to be operating in a matter of hours.

Dashboards and analytics offer detailed insights on interactions, conversations, transfers to 8x8, plus real-time monitoring,  heatmaps, chat transcripts, customer sentiment and reports.

8x8 Demonstration Video

Assist-Me with 8x8 Transfer

Assist-Me with 8x8 Transfer

Play Video

Demonstration of a workflow build with transfer to 8x8.

Key capabilities:

8x8 Chat Client

Universal Chat client 

Create, customise and brand a beautiful chat client for a website in minutes and deliver both the chatbot and 8x8 Live-chat from a single user friendly interface. No HTML skills required.

8x8 Chat Client designer

8x8 Flow-builder components

Use the scripting tools to add Q&As and the flow builder to create workflows and processes; the 8x8 transfer component can be drag and dropped into any part of the journey. The No-Code flow builder enables any Customer Services team member to configure journeys and escalations.

8x8 Flow builder

Seamless 8x8 Transfers, Informed Agents

Workflows can transfer or escalate to any of the 8x8 configured queues. Set the queue for each workflow or offer the customer a choice based on their specific enquiry.

Define multiple rules on when, how and why automated journeys transfer to an agent. Specific words or phrases spoken by your customer can automatically trigger a transfer to a chosen queue.

Provide the agents with customer information before they start the chat session. Customer details can be presented including their name, email, phone number, webpage metadata and any other captured information.

8x8 Seamless transfer from chat client

No repeated conversations

In addition to customer data the full transcript is pushed to the agent for them to review the conversation with the Digital Assistant before starting the chat. This avoids repeated conversations and the agent knows exactly why the call transferred. Transcripts can also be posted into "Notes" fields within CRM and other business applications.

8x8 Chat Transcript

Integrate to anything, connect to everything 

Integrate data from any CRM, business applications, database or knowledgebase using packaged connectors or the iPaaS.

 

Identify and authenticate your customers and offer personalised responses and transactions.

Pass customer data to the 8x8 agent providing a personalised and frictionless experience. 

Integration designer for 8x8 chat client

Benefits of Assist-Me with 8x8

  • End to end platform – Chat and speech client interface, AI Chatbot, No-Code flow builder, integrated Email and SMS, surveys, and hand-off to 8x8 Contact Centre connector

  • Embedded Low-Code Integration platform for connecting to any application through connectors and APIs

  • Powerful functionality that is configurable by almost anyone; build simple & complex journeys, test and publish in minutes

  • Universal AI – Embed a broad range of AI services from multiple vendors

  • Intelligent transfer: Context queuing, queue switching, supervisory transfers, data-dip queue deflection.

bottom of page