AI and Speech Technology
AI and Advanced speech in a single platform
Assist-Me embeds and integrates the very latest Conversational and Generative AI technology to provide intelligent AI Chatbots and Voice Assistants. Advanced speech technology is also embedded for Natural Language Understanding, Text-to-Speech and Speech-to-Text to blend both conversational and precision speech. Together the platform can offer the highest quality speech and messaging capabilities.
Powerful AI Technology from the global leaders
Along with converse360's proprietary AI technology, Assist-Me embeds and orchestrates AI services from the global pioneers and leaders to deliver a broad range of advanced functionality.
Assist-Me embeds Conversational AI and natural language processing (NLP) to create computer programs that can engage in human-like conversation. Conversational AI is used to create AI chatbots, voice assistants, and other applications that can interact with users through spoken or written language.
Conversational AI systems are typically designed to understand natural language input from users, interpret the user's intent, and generate an appropriate response. These systems are built using a range of techniques, including rule-based systems, machine learning algorithms, and deep learning models.
Conversational AI offers powerful understanding of general conversation but it is less successful at understanding sector and domain specific words, letters or acronyms. This is where our integration with Enterprise speech technologies enables far greater control over speech terminology.
Generative AI and Large Language Models
Assist-Me can also utilise Generative AI, a class of machine learning models and techniques that can generate new data that is similar to the training data it was trained on. A large language model is a type of artificial intelligence (AI) system that can generate human-like language based on its understanding of natural language patterns. These models are typically built using deep learning techniques and can be trained on vast amounts of text data, such as books, articles, and web pages.
Generative AI and Large language models are designed to learn the statistical patterns and structures of natural language by analysing large amounts of text data. They are then able to generate new text that is similar in style, tone, and content to the input data. These models can also be fine-tuned for specific tasks, such as language translation, question-answering, and text summarisation.
converse360's Assist-Me platform consumes and fuses the best of conversational AI and Genarative AI with enterprise speech technology The result is next generation voice experiences that provide exceptional customer interactions.
Large Language Models
Advanced speech technology
Assist-Me embeds all three technologies within a single integrated platform.
Combine all the AI and speech technologies to extend the platform capabilities to include:
Translation services to automatically identify and respond in numerous languages
Capture sentiment and emotion in real-time to trigger actions and workflows
Optical character recognition to automatically recognise images and content
Utilise Neural Nets to make complex decisions during workflows.
Together, these services enable the platform to provide even more intelligent services that can truly serve customers with a unique and powerful experience.