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    • All Posts
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    Search
    Getting ROI from your digital self-service
    converse360
    • 5 days ago
    • 3 min

    Getting ROI from your digital self-service

    Customers’ use of digital channels has increased been increasing for many years and the recent pandemic has only accelerated this growth....
    00
    The Rise of Voice-Assisted Technology
    Sharon Holland
    • May 10
    • 2 min

    The Rise of Voice-Assisted Technology

    It is not so long ago that someone might have thought you mad to shout into the air “OK Google, what is the weather going to be like...
    60
    Why the UK social housing is leading the way on AI
    Sharon Holland
    • May 9
    • 2 min

    Why the UK social housing is leading the way on AI

    Discover why UK social housing is the leading the way in implementing AI.
    540
    How to reduce customer response times
    converse360
    • Apr 26
    • 3 min

    How to reduce customer response times

    The importance of responding to customer queries with fast, accurate answers cannot be overestimated. Research shows that the number one...
    30
    Using AI to Enhance Customer Experience
    converse360
    • Apr 20
    • 4 min

    Using AI to Enhance Customer Experience

    How organisations are using Artificial Intelligence (AI) to improve the customer experience.
    350
    The Phrase Your Customer Never Wants to Hear….
    converse360
    • Apr 11
    • 3 min

    The Phrase Your Customer Never Wants to Hear….

    “Please repeat that” Customers want their enquiry resolved quickly. By providing a quick resolution you are valuing their time as much as...
    20
    Delivering exceptional customer experience in the metaverse
    converse360
    • Apr 4
    • 3 min

    Delivering exceptional customer experience in the metaverse

    When Facebook announced its name change to Meta in October 2021 the concept of the metaverse was born. Meta CEO Mark Zuckerberg outlined...
    80
    What is Customer Self-Service?
    Sharon Holland
    • Mar 22
    • 2 min

    What is Customer Self-Service?

    What is customer self-service and how can it improve customer experience?
    330
    What is Natural Language Understanding (NLU) and how can it help customer service?
    Sharon Holland
    • Mar 11
    • 4 min

    What is Natural Language Understanding (NLU) and how can it help customer service?

    Artificial Intelligence (AI) is increasingly becoming part of business operations, especially within the contact centre, where it is used...
    10
    Can I Use AI if I Don't Have A Contact Center?
    Sharon Holland
    • Feb 18
    • 2 min

    Can I Use AI if I Don't Have A Contact Center?

    AI, chatbots and virtual assistants are not just for contact centers. Find out who else can benefit.
    180
    The Future of AI is NOW!
    Sharon Holland
    • Aug 18, 2021
    • 3 min

    The Future of AI is NOW!

    AI and chatbots are growing at a phenomenal rate, this blog looks at some of the latest research figures.
    310
    Building the Business Case for Customer Service Automation
    converse360
    • Jun 29, 2021
    • 4 min

    Building the Business Case for Customer Service Automation

    Automation can be a substantial differentiator for a business, find out how to create the business case.
    440
    Do I Need A Chatbot?
    Sharon Holland
    • Jun 28, 2021
    • 4 min

    Do I Need A Chatbot?

    How do you establish if you really do need a chatbot or not?
    110
    Is AI Just for Customer Services?
    converse360
    • Jun 28, 2021
    • 2 min

    Is AI Just for Customer Services?

    Chatbots and automated servicing can benefit many more departments than customer services.
    170
    How Has The Pandemic Changed The Customer Experience?
    Sharon Holland
    • May 18, 2021
    • 2 min

    How Has The Pandemic Changed The Customer Experience?

    Discover how organizations utilized conversational AI to improve customer and employee experience.
    90
    Report: Businesses now employing AI to combat changing business needs
    Sharon Holland
    • May 18, 2021
    • 3 min

    Report: Businesses now employing AI to combat changing business needs

    IBM's latest report shows the growth in businesses using AI to combat changing business needs.
    110
    Which Technologies Help Deliver Better Customer Service
    Richard Brown
    • May 14, 2021
    • 5 min

    Which Technologies Help Deliver Better Customer Service

    How conversational AI, NLP, NLU, chatbots and virtual assistants improve customer service.
    230
    What are the Future Projections for AI in customer service?
    converse360
    • May 12, 2021
    • 2 min

    What are the Future Projections for AI in customer service?

    What does AI mean for the future of customer service?
    190
    An introduction to Customer Service Automation and AI
    converse360
    • May 12, 2021
    • 2 min

    An introduction to Customer Service Automation and AI

    Find out how AI is revolutionizing Customer Service Automation.
    210
    Why Chatbots Have Faces
    Sharon Holland
    • Mar 9, 2021
    • 2 min

    Why Chatbots Have Faces

    Find out why customers prefer chatbots to have human faces.
    10
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