People often say that they don’t like automated systems. What they usually mean is that they don’t like automated systems that don’t...

What is customer self-service and how can it improve customer experience?

There has been a lot of hype around chatbots/virtual assistants, but looking past all that, how do you establish if you really do need a...

YES, you can! Not Just For Call Centers The common understanding of chatbots and virtual assistants is of an interaction that is a first...

When people think of chatbots, virtual assistants and automation they usually think of customer services departments. This is no...

Discover how organizations utilized conversational AI to improve both the customer and employee experience during the pandemic.

IBM recently issued their Global AI Adoption Index 2021 report, and it will come as no surprise to learn that many businesses have been...

The cost to serve customers with traditional methods is high and often doesn't meet their demands; and yet customers are demanding...

There is a lot of publicity around Artificial Intelligence (AI) with many organisations promoting their use of it, especially in relation...

What does AI mean for the future of customer service?

Residents in the social housing sector are becoming more demanding and industry experts forecast that in the next few years they will be...

There are numerous well-known examples of service automation and Artificial Intelligence in use such as Amazon’s Alexa and Apple’s Siri....