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    Search
    The Rise of Voice-Assisted Technology
    Sharon Holland
    • May 10
    • 2 min

    The Rise of Voice-Assisted Technology

    It is not so long ago that someone might have thought you mad to shout into the air “OK Google, what is the weather going to be like...
    6 views0 comments
    How to reduce customer response times
    converse360
    • Apr 26
    • 3 min

    How to reduce customer response times

    The importance of responding to customer queries with fast, accurate answers cannot be overestimated. Research shows that the number one...
    3 views0 comments
    Using AI to Enhance Customer Experience
    converse360
    • Apr 20
    • 4 min

    Using AI to Enhance Customer Experience

    How organisations are using Artificial Intelligence (AI) to improve the customer experience.
    36 views0 comments
    What is Natural Language Understanding (NLU) and how can it help customer service?
    Sharon Holland
    • Mar 11
    • 4 min

    What is Natural Language Understanding (NLU) and how can it help customer service?

    Artificial Intelligence (AI) is increasingly becoming part of business operations, especially within the contact centre, where it is used...
    1 view0 comments
    Can I Use AI if I Don't Have A Contact Center?
    Sharon Holland
    • Feb 18
    • 2 min

    Can I Use AI if I Don't Have A Contact Center?

    AI, chatbots and virtual assistants are not just for contact centers. Find out who else can benefit.
    18 views0 comments
    The Future of AI is NOW!
    Sharon Holland
    • Aug 18, 2021
    • 3 min

    The Future of AI is NOW!

    AI and chatbots are growing at a phenomenal rate, this blog looks at some of the latest research figures.
    40 views0 comments
    Do I Need A Chatbot?
    Sharon Holland
    • Jun 28, 2021
    • 4 min

    Do I Need A Chatbot?

    How do you establish if you really do need a chatbot or not?
    11 views0 comments
    Report: Businesses now employing AI to combat changing business needs
    Sharon Holland
    • May 18, 2021
    • 3 min

    Report: Businesses now employing AI to combat changing business needs

    IBM's latest report shows the growth in businesses using AI to combat changing business needs.
    11 views0 comments
    Which Technologies Help Deliver Better Customer Service
    Richard Brown
    • May 14, 2021
    • 5 min

    Which Technologies Help Deliver Better Customer Service

    How conversational AI, NLP, NLU, chatbots and virtual assistants improve customer service.
    23 views0 comments
    An introduction to Customer Service Automation and AI
    converse360
    • May 12, 2021
    • 2 min

    An introduction to Customer Service Automation and AI

    Find out how AI is revolutionizing Customer Service Automation.
    21 views0 comments
    Why Chatbots Have Faces
    Sharon Holland
    • Mar 9, 2021
    • 2 min

    Why Chatbots Have Faces

    Find out why customers prefer chatbots to have human faces.
    2 views0 comments
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