It is not so long ago that someone might have thought you mad to shout into the air “OK Google, what is the weather going to be like...

The importance of responding to customer queries with fast, accurate answers cannot be overestimated. Research shows that the number one...

How organisations are using Artificial Intelligence (AI) to improve the customer experience.

Artificial Intelligence (AI) is increasingly becoming part of business operations, especially within the contact centre, where it is used...

AI, chatbots and virtual assistants are not just for contact centers. Find out who else can benefit.

AI and chatbots are growing at a phenomenal rate, this blog looks at some of the latest research figures.

How do you establish if you really do need a chatbot or not?

IBM's latest report shows the growth in businesses using AI to combat changing business needs.

How conversational AI, NLP, NLU, chatbots and virtual assistants improve customer service.

Find out how AI is revolutionizing Customer Service Automation.

Find out why customers prefer chatbots to have human faces.