Sharon HollandMay 102 minThe Rise of Voice-Assisted TechnologyIt is not so long ago that someone might have thought you mad to shout into the air “OK Google, what is the weather going to be like...
converse360Apr 263 minHow to reduce customer response timesThe importance of responding to customer queries with fast, accurate answers cannot be overestimated. Research shows that the number one...
converse360Apr 204 minUsing AI to Enhance Customer ExperienceHow organisations are using Artificial Intelligence (AI) to improve the customer experience.
Sharon HollandMar 114 minWhat is Natural Language Understanding (NLU) and how can it help customer service?Artificial Intelligence (AI) is increasingly becoming part of business operations, especially within the contact centre, where it is used...
Sharon HollandFeb 182 minCan I Use AI if I Don't Have A Contact Center?AI, chatbots and virtual assistants are not just for contact centers. Find out who else can benefit.
Sharon HollandAug 18, 20213 minThe Future of AI is NOW!AI and chatbots are growing at a phenomenal rate, this blog looks at some of the latest research figures.
Sharon HollandJun 28, 20214 minDo I Need A Chatbot?How do you establish if you really do need a chatbot or not?
Sharon HollandMay 18, 20213 minReport: Businesses now employing AI to combat changing business needsIBM's latest report shows the growth in businesses using AI to combat changing business needs.
Richard BrownMay 14, 20215 minWhich Technologies Help Deliver Better Customer Service How conversational AI, NLP, NLU, chatbots and virtual assistants improve customer service.
converse360May 12, 20212 minAn introduction to Customer Service Automation and AIFind out how AI is revolutionizing Customer Service Automation.
Sharon HollandMar 9, 20212 minWhy Chatbots Have FacesFind out why customers prefer chatbots to have human faces.