There has been a lot of hype around chatbots/virtual assistants, but looking past all that, how do you establish if you really do need a...

YES, you can! Not Just For Call Centers The common understanding of chatbots and virtual assistants is of an interaction that is a first...

IBM recently issued their Global AI Adoption Index 2021 report, and it will come as no surprise to learn that many businesses have been...

The cost to serve customers with traditional methods is high and often doesn't meet their demands; and yet customers are demanding...

There is a lot of publicity around Artificial Intelligence (AI) with many organisations promoting their use of it, especially in relation...

There are numerous well-known examples of service automation and Artificial Intelligence in use such as Amazon’s Alexa and Apple’s Siri....