converse360May 233 minGetting ROI from your digital self-serviceCustomers’ use of digital channels has increased been increasing for many years and the recent pandemic has only accelerated this growth....
Sharon HollandMay 92 minWhy the UK social housing is leading the way on AIDiscover why UK social housing is the leading the way in implementing AI.
converse360Apr 263 minHow to reduce customer response timesThe importance of responding to customer queries with fast, accurate answers cannot be overestimated. Research shows that the number one...
converse360Apr 204 minUsing AI to Enhance Customer ExperienceHow organisations are using Artificial Intelligence (AI) to improve the customer experience.
converse360Apr 113 minThe Phrase Your Customer Never Wants to Hear….“Please repeat that” Customers want their enquiry resolved quickly. By providing a quick resolution you are valuing their time as much as...
converse360Apr 43 minDelivering exceptional customer experience in the metaverseWhen Facebook announced its name change to Meta in October 2021 the concept of the metaverse was born. Meta CEO Mark Zuckerberg outlined...
Sharon HollandMar 222 minWhat is Customer Self-Service?What is customer self-service and how can it improve customer experience?
Sharon HollandMar 114 minWhat is Natural Language Understanding (NLU) and how can it help customer service?Artificial Intelligence (AI) is increasingly becoming part of business operations, especially within the contact centre, where it is used...
Sharon HollandFeb 182 minCan I Use AI if I Don't Have A Contact Center?AI, chatbots and virtual assistants are not just for contact centers. Find out who else can benefit.
Sharon HollandAug 18, 20213 minThe Future of AI is NOW!AI and chatbots are growing at a phenomenal rate, this blog looks at some of the latest research figures.
converse360Jun 29, 20214 minBuilding the Business Case for Customer Service AutomationAutomation can be a substantial differentiator for a business, find out how to create the business case.
Sharon HollandJun 28, 20214 minDo I Need A Chatbot?How do you establish if you really do need a chatbot or not?
converse360Jun 28, 20212 minIs AI Just for Customer Services?Chatbots and automated servicing can benefit many more departments than customer services.
Sharon HollandMay 18, 20212 minHow Has The Pandemic Changed The Customer Experience?Discover how organizations utilized conversational AI to improve customer and employee experience.
Sharon HollandMay 18, 20213 minReport: Businesses now employing AI to combat changing business needsIBM's latest report shows the growth in businesses using AI to combat changing business needs.
converse360May 12, 20212 minWhat are the Future Projections for AI in customer service?What does AI mean for the future of customer service?
converse360May 12, 20212 minAn introduction to Customer Service Automation and AIFind out how AI is revolutionizing Customer Service Automation.
Sharon HollandMar 9, 20212 minWhy Chatbots Have FacesFind out why customers prefer chatbots to have human faces.