Customers’ use of digital channels has increased been increasing for many years and the recent pandemic has only accelerated this growth....

Discover why UK social housing is the leading the way in implementing AI.

The importance of responding to customer queries with fast, accurate answers cannot be overestimated. Research shows that the number one...

How organisations are using Artificial Intelligence (AI) to improve the customer experience.

“Please repeat that” Customers want their enquiry resolved quickly. By providing a quick resolution you are valuing their time as much as...

When Facebook announced its name change to Meta in October 2021 the concept of the metaverse was born. Meta CEO Mark Zuckerberg outlined...

What is customer self-service and how can it improve customer experience?

Artificial Intelligence (AI) is increasingly becoming part of business operations, especially within the contact centre, where it is used...

AI, chatbots and virtual assistants are not just for contact centers. Find out who else can benefit.

AI and chatbots are growing at a phenomenal rate, this blog looks at some of the latest research figures.

Automation can be a substantial differentiator for a business, find out how to create the business case.

How do you establish if you really do need a chatbot or not?

Chatbots and automated servicing can benefit many more departments than customer services.

Discover how organizations utilized conversational AI to improve customer and employee experience.

IBM's latest report shows the growth in businesses using AI to combat changing business needs.

What does AI mean for the future of customer service?

Find out how AI is revolutionizing Customer Service Automation.

Find out why customers prefer chatbots to have human faces.