When people think of chatbots, virtual assistants and automation they usually think of customer services departments. This is no...

Discover how organizations utilized conversational AI to improve both the customer and employee experience during the pandemic.

There is a lot of publicity around Artificial Intelligence (AI) with many organisations promoting their use of it, especially in relation...

Residents in the social housing sector are becoming more demanding and industry experts forecast that in the next few years they will be...

There are numerous well-known examples of service automation and Artificial Intelligence in use such as Amazon’s Alexa and Apple’s Siri....