Chat and Voice Automation Platform
Assist-Me is converse360's Service Automation Platform that uniquely enables organisations both large and small to introduce end-to-end digital self-service. Customers can integrate the Assist-Me platform in a matter of hours and begin to automate messages and phone calls through AI powered Chatbots and Voice Assistants.
Integrate to all your business applications and offer seamless hand-off to telephony systems and contact centres. The platform incorporates numerous technologies including Conversational and Generative AI, Enterprise speech, No-code and Low-code orchestration, SMS and email integration, iPaaS, process automation, surveys and analytics.
Powerful functionality in one place
API & CTI
Give personalised responses by retrieving data from CRM systems, Service Desk, Knowledge bases or any API enabled application
Integrated with Contact Centres & UC
Seamless hand-off from automated interactions to Contact Centres, Team work applications and Messenger systems
Track the voice of the customer by monitoring transcripts, phrases, sentiment, emotion and behaviour
Knowledge & Data
Search your Enterprise data for accurate and up to date answers. Use pre-trained data or discover knowledge from document libraries
Use the various front end interfaces to capture data from your customers and hand across to RPA tools to update multiple systems
Utilise the most powerful AI functionality to converse naturally with your applications using conversational AI
Create interfaces that build an emotional connection with your customers. Only 7% of great communications are from words; body language and tone are important
ID & Verification
Identify your customers quickly using password & biometrics to provide security cleared responses
Speech is the most natural interface to use. Offer digital services through telephony, smart speakers and wearables
Interact with your customers through their preferred messenger or social channel
An end-to-end self-service platform
Range of Connectors
Out-of-the-box connectors (eg Payments) for integrating to Contact Centres, Messaging Apps & AI services.
See our Virtual Assistant in action in a housing environment, including workflows.
Request a personalized live demo for the most relevant features based on individual requirements.