About us

We provide technology to enable organisations to create engaging and dynamic self-service experiences that deliver customer service on demand. Making it simple and intuitive for customers to connect and engage, 24/7 through their channel of choice.

Our powerful Assist-Me Service Automation Platform empowers your audience to interact with you effortlessly from their favourite device through speech, messaging and visual interfaces instantly assisting them at their convenience. 

We unlock the knowledge within your business and your employees and make it universally accessible through dynamic conversational interfaces which automate answers and action requests to your customer's favourite device. We automate interactions first, and offer intelligent escalation where required to Customer Service teams, Contact Centres or to Messaging apps to deliver a truly seamless customer experience.

Our services

converse360 can support our partners and customers with a range of different services on their journey to delivering an amazing customer experience. Our 20 year pedigree from focusing on Self-Service, Contact Centres, UC, and Messaging gives us the perfect knowledge foundation.

Our unique skills in AI, advanced speech technologies, software development and application integration enables us to assist our customers in several areas:

ConsultancyGuidance Process Flows | Training | Implementation | Support | Development | Integration

 

Management team

Richard Brown
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Co-founder & Managing Director

Richard is responsible for the day-to-day operations and strategy. He leads the team with honesty and integrity, in a culture of continuous learning and development. Previously Richard co-founded 5i, a specialist provider of UC and Contact Centre technologies. A qualified Electronics Engineer, Richard has expertise from over twenty years in the Customer Experience sector. He is passionate about how technology can transform businesses and reshape the levels of customer service delivered. 


Richard lives in Windsor and is married with two children. In his spare time he builds and renovates houses and does just enough exercise to stay in shape.

Karl Roberts
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Co-founder and Technical Director


Karl leads the software development and systems integration team. His knowledge of Contact Center, Customer Experience and Self-Service technologies has been established over 25 years working in numerous software innovation roles. He has vast experience in Multi Channel Customer Care software across all channels and has specialist expertise in Automation, AI/ML, advanced speech, biometrics, and ID/authentication technologies. He was a very early adopter of conversational AI & Enterprise speech was a pioneer in building intelligent Chatbots and interactive speech assistants many years ago.

 
Karl has an Honours Degree in Computer Science, and a Masters in Social Physics and Artificial Intelligence (AI) from MIT. Karl's passions range from film, music, theatre and travelling to Spanish culture and Greek food.

Dave Jani
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Co-founder and Operations Director

Dave has over a decade's experience in designing, deploying and managing teams to deliver UC, Contact Centre and video projects. Dave has unparalleled knowledge in working with customers to provide the best user experience (UX) and customer experience (CX) for both the enterprise and consumer alike. His communication skills ensure that customer objectives are met and outcomes are exceeded. His strategic thinking, process skills, attention to detail and obsession about customer experience ensure that customers stay happy. 

Dave has an Honours Degree in Computer Science, as well as a Masters Degree in Management from University of Leicester. Dave's finally finding the time to return to his fitness training and swimming, and has started to pursue some new hobbies including clay pigeon shooting.

 

Our values

A passionate team that support each other, who keep each other informed, that are loyal, who work hard, and always put customers first. We love technology and are excited by what it can do for our customers.

We strive to innovate, to create amazing experiences, breaking down all barriers and enabling anyone and everyone to engage digitally.

Our mission

To create engaging digital experiences that effortlessly assist and serve customers through personalised and convenient interfaces.

Partnerships and Alliances

converse360 works with a growing community of Go-to-market and Technology partners.  We partner with dynamic and progressive organisations who are specialists in their field to support us in taking our platform to the market, to consult on processes, workflows and integrations and to deliver successful projects.

We also actively partner with vendors who have unique and complimentary technologies to work with us to  embed and integrate their technologies into our platform.

Alliance and consulting partnerships

converse360 partners with organisations who wish to build or develop a practice in Customer service automation. We form alliances with companies that can support us in taking our proposition to market and working with us to sell, consult, design, deliver, integrate, develop and support our platform.

 

In return converse360's partner program offers a flexible structure designed to accommodate a range of partners’ business models and reward accordingly. Our program acknowledges the time and effort made in different ways by our partners and enables them to:  

  • Compliment their current offerings with closely aligned technologies

  • Differentiate their propositions in a dynamic and agile marketplace.

  • Build new recurring revenue streams within an emerging and fast-growing space

  • Accelerate their adoption of Artificial Intelligence, Machine Learning, Process Automation, Intelligent Virtual Assistants, Chatbots and advanced speech technologies

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Technology partnerships

converse360 can only create the very best service automation platform by embedding, integrating and partnering with some of the worlds leading customer experience, AI, process automation and security technology companies.

We work with pioneering, innovative and disruptive technology providers and welcome the opportunity to partner with new companies that can assist us to advance our platform

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Why partner with converse360

By partnering with converse 360 you get access to one of the fastest growing technology areas. Partners get proactive training, support and on-going assistance in adopting new skills and using them to open new doors and win opportunities with new prospects and their existing customer base.

Partners can build a sales and services practice at a pace that best suits their existing skills and resources. converse360 will supported the partner as required and assist them in developing in-house skills. Partners get access to an advanced services team, who can assist with integrating these technologies into specific business applications that the partners end user are looking to deploy

Careers

At converse360, the team are passionate about what we do and they way that we do it. We are always keen to hear from individuals who are looking to join a growing team, who share our vision and wish to help us build an exceptional company.

 

Join our team

Current openings are shown below. If you believe you can add value in another role and would like to share your details please send them to HR@converse360.co.uk.

Current opportunities:

No current roles

 

Contact

4 Cliveden Office Village,
Lancaster Road,
High Wycombe
HP12 3YZ


info@converse360.co.uk


0333 6000 360
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