About us

We provide technology to enable organisations to create engaging and dynamic self-service experiences that deliver customer service on demand. Making it simple and intuitive for customers to connect and engage, 24/7 through their channel of choice.

Our powerful Service Automation Platform empowers your audience to interact with you effortlessly from their favourite device through speech, messaging and visual interfaces instantly assisting them at their convenience. 


We unlock the knowledge within your business and your employees and make it universally accessible through dynamic conversational interfaces which automate answers and action requests to your customer's favourite device. We automate interactions first, and offer intelligent escalation where required to Customer Service teams, Contact Centres or to Messaging apps to deliver a truly seamless customer experience.

 

Management team

Richard Brown

Co-founder & Managing Director

Richard is responsible for the day-to-day operations and strategy. He leads the team with honesty and integrity, in a culture of continuous learning and development. Previously Richard co-founded 5i, a specialist provider of UC and Contact Centre technologies. A qualified Electronics Engineer, Richard has expertise from over twenty years in the Customer Experience sector. He is passionate about how technology can transform businesses and reshape the levels of customer service delivered. 


Richard lives in Windsor and is married with two children. In his spare time he builds and renovates houses and does just enough exercise to stay in shape.

Karl Roberts

Co-founder and Technical Director


Karl leads the software development and systems integration team. His knowledge of Contact Center, Customer Experience and Self-Service technologies has been established over 25 years working in numerous software innovation roles. He has vast experience in Multi Channel Customer Care software across all channels and has specialist expertise in Automation, AI/ML, advanced speech, biometrics, and ID/authentication technologies. He was a very early adopter of conversational AI & Enterprise speech was a pioneer in building intelligent Chatbots and interactive speech assistants many years ago.

 
Karl has an Honours Degree in Computer Science, and a Masters in Social Physics and Artificial Intelligence (AI) from MIT. Karl's passions range from film, music, theatre and travelling to Spanish culture and Greek food.

Dave Jani

Co-founder and Operations Director

Dave has over a decade's experience in designing, deploying and managing teams to deliver UC, Contact Centre and video projects. Dave has unparalleled knowledge in working with customers to provide the best user experience (UX) and customer experience (CX) for both the enterprise and consumer alike. His communication skills ensure that customer objectives are met and outcomes are exceeded. His strategic thinking, process skills, attention to detail and obsession about customer experience ensure that customers stay happy. 

Dave has an Honours Degree in Computer Science, as well as a Masters Degree in Management from University of Leicester. Dave's finally finding the time to return to his fitness training and swimming, and has started to pursue some new hobbies including clay pigeon shooting.

Values and Mission

Our values

Everyone within the team is passion about what we do. A team that support each other, who keep each other informed, that are loyal, who work hard, and always put customers first. We love technology and are excited by what it can do for our customers but we try to avoid jargon and acronyms wherever possible. 

 

We strive to innovate at every point, to create amazing experiences, breaking down all barriers and enabling anyone and everyone to engage digitally.

 

Our mission

To create engaging digital experiences that people love to use because they are simple, effortless, convenient and save their time. Offering personalised interactions with personality and expressions that instantly assist, respond and guide to a successful outcome.

 

Our services

converse360 can support our partners and customers with a range of different services on their journey to delivering an amazing customer experience. Our 20 year pedigree from focusing on Contact Centres, Self-Service, Unified Communications, Messaging and Video gives us the perfect knowledge foundation.

Our unique skills in AI, advanced speech technologies, software development and application integration enables us to assist our customers in several areas:

ConsultancyGuidance Process Flows | Training | Implementation | Support | Development | Integration

INTRODUCING OUR SERVICES

Careers

At converse360, the team are passionate about what we do and they way that we do it. We are always keen to hear from individuals who are looking to join a growing team, who share our vision and wish to help us build an exceptional company.

 

Join our team

Current openings are shown below. If you believe you can add value in another role and would like to share your details please send them to info@converse360.co.uk.

Current opportunities:

Software developer - Specification being finalised

 

Contact

4 Clivedon Office Village,
Lancaster Road,
High Wycombe
HP12 3YZ
info@converse360.co.uk
0333 6000 360
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