Deliver End-to-End Automated Customer Service
The converse360 Assist-Me platform connects with all your housing applications and data sources
of enquiries could be answered by AI chatbots
Over 80% of housing queries relate to a small number of FAQs that could be answered by a chatbot or Intelligent Virtual Assistant
of tenant enquiries are voice calls
Implementing a Speech Assistant allows callers to interact without the need for a keyboard, app or even access to a website
Automate customer journeys across messaging and speech on their device of choice
Housing Application Integrations
Pre-integrated with most Housing applications to identify customer, look-up info & update systems
Live Agent Handover
Seamlessly transfer to your contact centre if necessary, with all relevant information
Proactively Monitor Sentiment
Monitoring detects when customers are getting frustrated or need further assistance
Instantly serve your customer 24/7 and engage them in a conversation
Natural Human Conversation
Enable customers to self-serve using natural conversation, whether speaking or typing
Triaging of monotonous and repetitive calls so advisors can focus on the complex enquiries
Reduce Wait Times
Remove queues for customers and lower call volumes for your Customer Services team
Extend Opening Hours
Offer customer service 24 hours a day, 7 days a week, 365 days a year by phone & messaging
The converse360 Assist-Me platform is flexible and scalable, allowing you to deploy everything from a simple chatbot to a full Customer Service Automation solution that integrates with all your applications. The no-code portal makes designing the user interface quick and simple, and the FAQ and workflow templates utilise an extensive bank of housing-specific data to get you up and running in a matter of days.
Intelligence From Integration
Your Virtual Assistant gets increasingly intelligent the more of your data and applications that you connect it to. Integrate to all your knowledge sources to present personalised, relevant and up-to-date responses. Offer a seamless hand-off to your existing communication systems when required for a single joined-up experience.
Housing Chatbot / Virtual Assistant Case Studies
Housing Omni-Channel Automation eBook
We believe we offer the best chatbot for housing. See our demo in a housing environment, including workflows. Discover how you can seamlessly blend automated responses with live agent hand-off including context and transcripts.
Or request a personalized live demo where we can demonstrate the most relevant features and functionalities of digital self-service for housing, based on your individual requirements.