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Deliver End-to-End Automated Customer Service

The converse360 Assist-Me platform connects with all your housing applications and data sources

80%

of enquiries could be answered by AI chatbots

Over 80% of housing queries relate to a small number of FAQs that could be answered by a  chatbot or Intelligent Virtual Assistant

60%

of tenant enquiries are voice calls

Implementing a Speech Assistant allows callers to interact without the need for a keyboard, app or even access to a website

omnichannel support for housing

Omnichannel Support

Automate customer journeys across messaging and speech on their device of choice 

chatbot and virtual assistant integration with housing applications

Housing Application Integrations

Pre-integrated with most Housing  applications to identify customer, look-up info & update systems 

Live agent handover from housing chatbot virtual assistant

Live Agent Handover 

Seamlessly transfer to your contact centre if necessary, with all relevant information

monitor sentiment on housing chatbot virtual assistant

Proactively Monitor Sentiment

Monitoring detects when customers are getting frustrated or need further assistance

higher customer engagement using housing AI chatbot virtual assistant

Higher Engagement

Instantly serve your customer 24/7 and engage them in a conversation

natural human conversation using AI chatbot virtual assistant for housing

Natural Human Conversation

Enable customers to self-serve using natural conversation, whether speaking or typing

triage housing customer calls using AI powered chatbot virtual assistant

Triage Calls

Triaging of monotonous and repetitive calls so advisors can focus on the complex enquiries

reduce wait times for housing customers using conversational al chatbot virtual assistant

Reduce Wait Times 

Remove queues for customers and lower call volumes for your Customer Services team

extending opening hours for housing customers using ai powered chatbot virtual assistant

Extend Opening Hours

Offer customer service 24 hours a day, 7 days a week, 365 days a year by phone & messaging

conversational AI chatbot virtual assistant assist-me

The converse360 Assist-Me platform is flexible and scalable, allowing you to deploy everything from a simple chatbot to a full Customer Service Automation solution that integrates with all your applications.  The no-code portal makes designing the user interface quick and simple, and the FAQ and workflow templates utilise an extensive bank of housing-specific data to get you up and running in a matter of days.

Intelligence From Integration

Your Virtual Assistant gets increasingly intelligent the more of your data and applications that you connect it to.  Integrate to all your knowledge sources to present personalised, relevant and up-to-date responses.  Offer a seamless hand-off to your existing communication systems when required for a single joined-up experience.

Integrate chatbot into housing applications

Housing Chatbot / Virtual Assistant Case Studies

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Case Study

ForHousing - Social Housing Provider

Virtual Assistant reduces live chat requests by 43% and increases user engagement by 26%.

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Case Study

Grand Union - Housing Provider

Intelligent Virtual Assistant Integrates with back office applications including Capita Housing management system.

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Case Study

Great Places - Housing Provider

50% of chatbot website enquiries are resolved without the need to transfer to a live agent.

Housing Omni-Channel Automation eBook 

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Housing Messaging Apps

Messaging Apps for Housing Providers

Discover how housing providers can adopt the use of messaging apps to deliver exceptional customer service.

Housing Messaging App eBook

We believe we offer the best chatbot for housing.  See our demo in a housing environment, including workflows.  Discover how you can seamlessly blend automated responses with live agent hand-off including context and transcripts.

​Or request a personalized live demo where we can demonstrate the most relevant features and functionalities of digital self-service for housing, based on your individual requirements.

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