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ID & Verification

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When customers are requesting secure information through a self-service interface such as a Chatbot or Virtual Assistant they will need to go through an identification and verification process. The platform will request the identity and verification information from the user and then use a secure connection to the business application to confirm identity and authenticate the user. Once the identity is confirmed the platform can search for the secure information / content within the business applications such CRM systems, Service Desk, HR systems, databases or domain specific applications. 

Usernames and passwords

Utilise username and password for authenticating customers who are self-serving through some form of messaging.  Whether communicating through automated webchat, social media or email, customers are familiar with providing their crendentials to retrieve personalised information.

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Voice biometrics

Add voice authentication to any speech-based automation solution.  Replace frustrating, time-consuming processes simply by allowing your customers and/or employees to verify with their voice and increase your efficiency and productivity.

Make it simple and convenient to verify or identify a caller by their voice, as opposed to agent-led ID&V or knowledge and token-based authentication.  Provide a seamless user interaction, while also offering time and cost savings for your organisation and your customers.

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See our Virtual Assistant in action in a housing environment, including workflows

Request a personalized live demo for the most relevant features based on individual requirements.