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Conversational AI Service Automation Platform 

converse360's Assist-Me Service Automation Platform integrates advanced technology components, removes silos and simplifies access through a joined up and powerful orchestration portal. The platform embeds and manages numerous technologies including: conversational AI, Enterprise Speech, Digital Assistants/Chatbots, Digital Humans/Avatars, ID & Verification, Process Automation, Sentiment Monitoring and Smart Devices.

 

To capture information from existing business systems, the platform connects to CRM & Service Desk applications, Databases, UC and messaging systems, Contact Centres and RPA tools.

The platform enables customers to create interfaces such as Chatbots and Virtual Assistants that are fun, engaging and memorable. Whether these are animated characters on the website or within a mobile apps that draws people into using the service, a range of speech interfaces with amazingly realistic voices and tones or life-like digital humans faces (avatars) through which to interact.

 

Companies can build their digital persona with expressions and personality, following company brand guidelines and automate interactions with the human touch, whilst offering differentiation.

Powerful functionality

API & CTI

Give personalised responses by retrieving data from CRM systems, Service Desk, Knowledge bases or any API enabled application

Integrated with Contact Centres & UC

Seamless hand-off from automated interactions to Contact Centres, Team work applications and Messenger systems

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Customer feedback

Track the voice of the customer by monitoring transcripts, phrases, sentiment, emotion and behaviour

Knowledge & Data

Search your Enterprise data for accurate and up to date answers. Use pre-trained data or discover knowledge from document libraries

Process Automation

Use the various front end interfaces to capture data from your customers and hand across to RPA tools to update multiple systems

Artificial Intelligence

Utilise the most powerful AI functionality to converse naturally with your applications using conversational AI

Visual Interfaces

Create interfaces that build an emotional connection with your customers. Only 7% of great communications are from words; body language and tone are important

ID & Verification

Identify your customers quickly using password & biometrics to provide security cleared responses

Voice Interfaces

Speech is the most natural interface to use. Offer digital services through telephony, smart speakers and wearables

Messaging Interfaces

Interact with your customers through their preferred messenger or social channel

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More than the sum of its component parts!

Integrating and embedding advanced technology components, removing silo’s and simplifying access. All managed and orchestrated through a joined up and powerful service automation platform.

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Embedding AI from the global leaders and wrapping additional capabilities to make it:

  • Simple to manage

  • Effortless to use

  • Intuitive to administer

  • Straight forward to integrate

Discover more

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Customer Interfaces

Offer customers dynamic and intuitive self-service through multiple channels

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Orchestration

An intuitive and powerful portal for management and orchestration. Granular multi-level access for customers to design, create and build the user interface

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AI & Speech Technology

Utilise the best of conversational AI with the technology from the leading enterprise speech providers

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Knowledge Discovery

Present answers from pre-trained data and from dynamic information discovery

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Identification & Verification (ID&V)

Request the identity and verification information from the user and then confirm identity and authenticate the user through a secure connection

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Integrations

To replicate advisor access to different applications the platform becomes a central hub for inter-connecting disparate systems

See our Virtual Assistant in action in a housing environment, including workflows.  

Request a personalized live demo for the most relevant features based on individual requirements.