Conversational AI Service Automation Platform
converse360's Assist-Me Service Automation Platform integrates advanced technology components, removes silos and simplifies access through a joined up and powerful orchestration portal. The platform embeds and manages numerous technologies including: conversational AI, Enterprise Speech, Digital Assistants/Chatbots, Digital Humans/Avatars, ID & Verification, Process Automation, Sentiment Monitoring and Smart Devices.
To capture information from existing business systems, the platform connects to CRM & Service Desk applications, Databases, UC and messaging systems, Contact Centres and RPA tools.
The platform enables customers to create interfaces such as Chatbots and Virtual Assistants that are fun, engaging and memorable. Whether these are animated characters on the website or within a mobile apps that draws people into using the service, a range of speech interfaces with amazingly realistic voices and tones or life-like digital humans faces (avatars) through which to interact.
Companies can build their digital persona with expressions and personality, following company brand guidelines and automate interactions with the human touch, whilst offering differentiation.
API & CTI
Give personalised responses by retrieving data from CRM systems, Service Desk, Knowledge bases or any API enabled application
Integrated with Contact Centres & UC
Seamless hand-off from automated interactions to Contact Centres, Team work applications and Messenger systems
Track the voice of the customer by monitoring transcripts, phrases, sentiment, emotion and behaviour
Knowledge & Data
Search your Enterprise data for accurate and up to date answers. Use pre-trained data or discover knowledge from document libraries
Use the various front end interfaces to capture data from your customers and hand across to RPA tools to update multiple systems
Utilise the most powerful AI functionality to converse naturally with your applications using conversational AI
Create interfaces that build an emotional connection with your customers. Only 7% of great communications are from words; body language and tone are important
ID & Verification
Identify your customers quickly using password & biometrics to provide security cleared responses
Speech is the most natural interface to use. Offer digital services through telephony, smart speakers and wearables
Interact with your customers through their preferred messenger or social channel
More than the sum of its component parts!
Integrating and embedding advanced technology components, removing silo’s and simplifying access. All managed and orchestrated through a joined up and powerful service automation platform.
Embedding AI from the global leaders and wrapping additional capabilities to make it:
Simple to manage
Effortless to use
Intuitive to administer
Straight forward to integrate
Offer customers dynamic and intuitive self-service through multiple channels
An intuitive and powerful portal for management and orchestration. Granular multi-level access for customers to design, create and build the user interface
AI & Speech Technology
Utilise the best of conversational AI with the technology from the leading enterprise speech providers
Present answers from pre-trained data and from dynamic information discovery
Identification & Verification (ID&V)
Request the identity and verification information from the user and then confirm identity and authenticate the user through a secure connection
To replicate advisor access to different applications the platform becomes a central hub for inter-connecting disparate systems
See our Virtual Assistant in action in a housing environment, including workflows.
Request a personalized live demo for the most relevant features based on individual requirements.