Digital First Customer Service
Click the "Try Me and More Workflows" buttons below to try some of the examples
Please press the welcome button and turn the sound on to hear our digital employee welcome you to the demonstration
This site demonstrates how you can offer digital first engagement to automate customer service calls, respond to website or Social Messenger chat and offer unique mobile experiences that provide live dynamic content in a simple and intuitive way.
It presents workflow ideas across a range of common housing topics and can personalise the experience for your customers and save them time by offering instant responses and relevant information retrieved from your Housing Management systems (Orchard, Aareon, Capita, Civica, MIS, Northgate), CRM and other business applications.
Intelligent Speech Assistants, Chatbots, Virtual Agents, Digital Humans and AI can perform transactions to support your businesses current self-service tools. All workflows shown can be offered 24/7 to your customers through your telephony system, on smart devices, PC's or through apps.
Please note that we have not tried to cover every topic in this demonstration site. Hundreds of other sample workflows and the speech service are available if you wish to arrange a live demonstration.
This demonstration site is built on the Wix proprietary framework, if you encounter any problems on a mobile device it is because their mobile rendering doesn't follow published standards. All live demonstrations will show perfect rendering across the mobile platforms.
Other channels that you can automate responses
converse 360 provided great help and support throughout the implementation period and beyond to ensure a successful launch and subsequent development.
converse360 provides exactly what we need to start an automated tenant journey, they offered all our requirements and more.
We wanted to offer new channels for customers to self-serve and converse360 provided a flexible platform and the guidance to start on our service automation journey
When adding customer service automation it was imperative that it connected to our live data and to our Contact Centre. converse360 offered simple API's and standard connectors.