About Us

The converse360 team leverage deep expertise in customer experience, self-service, automation, contact centre and communications technology to help organisations provide exceptional customer service

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We provide technology to enable organisations to create engaging and dynamic self-service experiences that deliver customer service on demand. Making it simple and intuitive for your customers to connect and engage, 24/7 through their channel of choice.

Our powerful Assist-Me^TM Customer Service Automation platform empowers your audience to interact with you effortlessly from their preferred device through speech, messaging and visual interfaces instantly assisting them at their convenience.

We unlock the knowledge within your business and your employees and make it universally accessible through dynamic conversational interfaces which automate answers and action requests to your customer's favourite device. We automate interactions first, and offer intelligent escalation where required to Customer Service teams, Contact Centres or to messaging apps to deliver a truly seamless customer experience.

Our services

converse360 supports partners and customers with a range of different services on their journey to delivering an amazing customer experience. Our 20 year pedigree from focusing on self-service, Contact Centres, UC, and messaging provides the perfect foundation of knowledge.

Our unique skills in AI, advanced speech technologies, software development and application integration enables us to support and advise customers:

Consultancy
Guidance
Process Flows
Training
Implementation
Support
Development
Integration

Management team

Richard Brown

Co-founder and Managing Director

Richard is responsible for strategy, sales and marketing and has a track record of identifying and delivering innovative and revolutionary technology to SMB and SMEs. Previously Richard co-founded 5i, one of the most successful providers of UC, Contact Centre and Self-service technologies in the UK.

A qualified Electronics Engineer, Richard has experience from over twenty years in the Customer Experience sector.

Karl Roberts

Co-founder and Technical Director

Karl leads the innovation and platform development. His background in Customer Experience, speech technology and Self-Service has been established over 25 years working in numerous software innovation roles. Karl has specialist expertise in Automation, AI/ML, speech science, biometrics, and ID/authentication technologies. He was a very early adopter of conversational AI & Enterprise speech and was a pioneer in building intelligent Chatbots and interactive speech assistants many years ago.

Karl has an Honours Degree in Computer Science, and a Masters in Social Physics and Artificial Intelligence (AI) from MIT.

Dave Jani

Co-founder and Operations Director

Dave has over 15 years experience in managing teams and delivering and supporting complex CX, Automation, UC and Contact Centre technologies. Dave has unparalleled knowledge in understanding customers needs and mapping out the processes to achieve the best user experience and customer experience for the business and consumer. His communication skills ensure that customer objectives are met and outcomes exceeded. His strategic thinking, process skills, attention to detail and obsession about customer experience ensure that customers expectations are exceeded.

Dave has an Honours Degree in Computer Science, as well as a Masters Degree in Management from University of Leicester.

Our values

A passionate team that support each other, who keep each other informed, that are loyal, who work hard, and always put customers first. We love technology and are excited by what it can do for our customers.
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We strive to innovate, to create amazing experiences, breaking down all barriers and enabling anyone and everyone to engage digitally.

Our mission

To create engaging digital experiences that effortlessly assist and serve customers through personalised and convenient interfaces.

Careers

At converse360, the team are passionate about what we do and they way that we do it. We are always keen to hear from individuals who are looking to join a growing team, who share our vision and wish to help us build an exceptional company.

If you believe you can add value and would like to share your details please send them to HR@converse360.co.uk.

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