About Us
The converse360 team leverage deep expertise in customer experience, self-service, automation, contact centre and communications technology to help organisations provide exceptional customer service
Founded in 2018, our expert UK-based team has built a no-code, end-to-end orchestration platform that powers intelligent AI agents and digital assistants. These connect seamlessly to existing business systems and are simple, fast and cost-effective to implement and manage in-house.
Our Assist-Me platform gives customers and employees instant, 24/7 access to the information and support they need, in their preferred channel – improving satisfaction, response speed and service quality.
We unlock the knowledge within your organisation and make it universally accessible through secure, dynamic conversational interfaces. These multi-channel chat clients automate answers and actions across voice, web, mobile and messaging apps, with intelligent, seamless handover to contact centres or live agents when needed – transforming customer experience and improving operational efficiency.
Exceptional customer experiences
We support organisations on their journey to deliver exceptional customer experiences. With over 20 years of expertise in self-service, contact centres, unified communications and messaging, we have a strong foundation of industry knowledge.
Our unique expertise in automation, AI, advanced speech technologies, software development and application integration allows us to provide comprehensive, end-to-end support and advice, including:
Consultancy
Workflow design
Service Desk
Custom Development
Guidance
Training
Integration
The people driving our vision
Richard Brown
Co-founder and Managing Director
Richard is a visionary technology entrepreneur and qualified Electronics Engineer with over 20 years of experience transforming customer experiences. As founder of converse360, he leads strategy, with a proven ability to identify and deliver revolutionary solutions for SMBs and SMEs.
Richard co-founded 5i, becoming one of the UK's most successful providers of UC, Contact Centre and Self-service technologies. His entrepreneurial leadership combines deep technical expertise with strategic vision to drive innovation in the customer experience sector.
Karl Roberts
Co-founder and Technical Director
Karl leads innovation and platform development for converse360. Karl has specialist expertise in Automation, AI/ML, speech science, biometrics, and ID/authentication technologies.
Karl has an Honours Degree in Computer Science, and a Masters in Social Physics and Artificial Intelligence (AI) from MIT.
Dave Jani
Co-founder and Operations Director
Dave has extensive experience managing teams and delivering complex CX, automation, and contact centre technologies. With unparalleled expertise in understanding customer needs and mapping optimal processes, he excels at creating exceptional user experiences. Holding an Honours Degree in Computer Science and Masters in Management, he combines technical excellence with leadership skills.
Sally Broom
Marketing Manager
Sally is a versatile marketing professional with extensive B2B experience across technology and software companies.
As Marketing Communications Manager at converse360, she brings fresh ideas and strategic thinking to drive business growth.
Mike Revell
Co-Founder & Chairman
Mike is a seasoned technology entrepreneur with 35+ years’ experience, in starting, building and scaling businesses in networking, Internet services, and cybersecurity, leading to major acquisitions by firms like RSL.com, Centrica, TalkTalk, and Babble.
Now he is focused on Converse360 and building a pioneering AI-driven automation and orchestration platform. A committed innovator, he works collaboratively with clients to design tailored solutions that solve complex business challenges, strengthen security, and support intelligent escalation—all while improving customer satisfaction.
Charles Bennett
Product & Growth Director
Charles is a dynamic Fintech and AI Product leader with 20+ years of experience driving revenue growth across global enterprises. Having worked with many industry leaders. He excels at building high-performing teams and launching customer-loved B2B products.
Charles combines deep fintech expertise and AI innovation with strategic thinking and commercial acumen to deliver sustained business growth.
Our values shape every experience
Our values
Our mission
Work with us at converse360
At converse360, the team are passionate about what we do and they way that we do it. We are always keen to hear from individuals who are looking to join a growing team, who share our vision and wish to help us build an exceptional company.If you believe you can add value and would like to share your details please send them to HR@converse360.co.uk.
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