Resources

Download case studies, white papers, brochures and datasheets.  For a demonstrations please follow the links at the bottom of the page. Go to our blog page for articles on a range of related topics.

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Case Studies

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Case Study

ForHousing - Social Housing Provider

Virtual Assistant reduces live chat requests by 43% and increases user engagement by 26%.

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Case Study

Great Places - Housing Provider

50% of chatbot website enquiries are resolved without the need to transfer to a live agent.

Literature

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Chat & Social Connector

In partnership with Enghouse Interactive

Enghouse Chat & Social Connector working with converse360’s Assist-Me Customer Service Platform

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Company Brochure

Introduction to converse360

converse360 helps businesses deliver a first-class, always-on service to todays connected customer

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Infographic

The Future of AI is Now

Customer Services is at the forefront of AI adoption, and research figures confirm that this is set to continue.

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Automation eBook

Customer Service Automation

Discover how to transform business operations with Customer Service Automation and AI.

 
 
 

Videos

See our Virtual Assistant in action in a housing environment. Follow example FAQ's, simple and  complex workflows and see how transactions can use your data to retrieve personalised information.

You can also request a personalised live demo where we can show you the most relevant features and functionalities. how you can seamlessly blend automated responses with live agent hand-off including context and transcripts.