Resources
Download case studies, white papers, brochures and datasheets. Go to our blog page for articles on a range of related topics or book a demo.
AI Assistant case studies
Case Study
ForHousing - Social Housing Provider
Virtual assistant reduces live chat requests by 43% and increases user engagement by 26%
Case Study
Grand Union - Housing Provider
Intelligent virtual assistant Integrates with back office applications including Capita Housing management system
Case Study
Great Places - Housing Provider
50% of chatbot website enquiries are resolved without the need to transfer to a live agent
Literature
Customer Experience
Reshaping The Customer Experience
How Cloud, omni-channel integration, AI chatbots and data analytics are changing the customer experience
Messaging Apps for Housing Providers
Omni-channel Automation
Discover how housing providers can adopt the use of messaging apps to deliver exceptional customer service
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Chat & Social Connector
In partnership with Enghouse Interactive
Enghouse Chat & Social Connector working with converse360’s Assist-Me Customer Service Platform
Corporate Messaging Apps
Omni-channel Automation
Discover how organisations can adopt the use of messaging apps to deliver exceptional customer service
Future of AI Infographic
The Future of AI is Now
Customer Services is at the forefront of AI adoption, and research figures confirm that this is set to continue
Conversational AI and Automation eBook
Customer Service Automation
Discover how to transform business operations with Customer Service Automation and AI
converse360 Company Brochure
Introduction to converse360
converse360 provide technology to enable organisations to deliver extraordinary experiences across voice and digital channels
Chatbot / virtual assistant videos
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