top of page

Resources

Download case studies, white papers, brochures and datasheets.  For a demonstrations please follow the links at the bottom of the page. Go to our blog page for articles on a range of related topics.

resources on chatbot virtual assistant self service customer service automation

Chatbot / Virtual Assistant Case Studies

Forhousing chatbot virtual assistant case study

Case Study

ForHousing - Social Housing Provider

Virtual Assistant reduces live chat requests by 43% and increases user engagement by 26%.

Grand Union Housing Chatbot Virtual Assistant Case Study

Case Study

Grand Union - Housing Provider

Intelligent Virtual Assistant Integrates with back office applications including Capita Housing management system.

Great Places Housing Chatbot Virtual Assistant Case Study

Case Study

Great Places - Housing Provider

50% of chatbot website enquiries are resolved without the need to transfer to a live agent.

Literature

Reshape E-Book.jpg

Customer Experience

Reshaping The Customer Experience

How Cloud, omni-channel integration, AI chatbots and data analytics are changing the customer experience

Messaging eBook.jpg

Housing Messaging Apps

Messaging Apps for Housing Providers

Discover how housing providers can adopt the use of messaging apps to deliver exceptional customer service.

Enghouse Chat and social connector for chatbot virtual assistant

Chat & Social Connector

In partnership with Enghouse Interactive

Enghouse Chat & Social Connector working with converse360’s Assist-Me Customer Service Platform

Messaging eBook 2.jpg

Corporate Messaging Apps

Omni-channel Automation

Discover how organisations can adopt the use of messaging apps to deliver exceptional customer service.

The future of AI - chatbot virtual assistant

Infographic

The Future of AI is Now

Customer Services is at the forefront of AI adoption, and research figures confirm that this is set to continue.

customer service automation ebook

Automation eBook

Customer Service Automation

Discover how to transform business operations with Customer Service Automation and AI.

company brochure.png

Company Brochure

Introduction to converse360

converse360 provide technology to enable organisations to deliver extraordinary experiences across voice and digital channels

Case Studies
Literature 1
Literature 2
Videos

Chatbot / Virtual Assistant Videos

See our Virtual Assistant in action in a housing environment. Follow example FAQ's, simple and  complex workflows and see how transactions can use your data to retrieve personalised information.

You can also request a personalised live demo where we can show you the most relevant features and functionalities. how you can seamlessly blend automated responses with live agent hand-off including context and transcripts.

bottom of page