Resources
Download case studies, white papers, brochures and datasheets. For a demonstrations please follow the links at the bottom of the page. Go to our blog page for articles on a range of related topics.
Case Studies
Case Study
ForHousing - Social Housing Provider
Virtual Assistant reduces live chat requests by 43% and increases user engagement by 26%.
Case Study
Great Places - Housing Provider
50% of chatbot website enquiries are resolved without the need to transfer to a live agent.
Literature
Chat & Social Connector
In partnership with Enghouse Interactive
Enghouse Chat & Social Connector working with converse360’s Assist-Me Customer Service Platform
Company Brochure
Introduction to converse360
converse360 helps businesses deliver a first-class, always-on service to todays connected customer
Infographic
The Future of AI is Now
Customer Services is at the forefront of AI adoption, and research figures confirm that this is set to continue.
Automation eBook
Customer Service Automation
Discover how to transform business operations with Customer Service Automation and AI.
Videos
See our Virtual Assistant in action in a housing environment. Follow example FAQ's, simple and complex workflows and see how transactions can use your data to retrieve personalised information.
You can also request a personalised live demo where we can show you the most relevant features and functionalities. how you can seamlessly blend automated responses with live agent hand-off including context and transcripts.