Resources
Download case studies, white papers, brochures and datasheets. Go to our blog page for articles on a range of related topics or book a demo.
Customer Stories
Case Study
Home Group - Social Housing Provider
HomeBot helps to reduce the pressure on human agents, by answering between 60-70% of web enquiries...
Case Study
Customer Service Automation for Insurance
How a leading UK Insurance provider added an AI Assistant to it's website to provide instant answers to it's customers questions.
Case Study
ForHousing - Social Housing Provider
Virtual assistant reduces live chat requests by 43% and increases user engagement by 26%
Case Study
AI Voice Assistant for Hospitality & Leisure
How a large entertainments and events provider used conversational AI to manage pre-event call traffic from thousands of customers.
Case Study
Grand Union - Housing Provider
Intelligent virtual assistant Integrates with back office applications including Capita Housing management system
Case Study
Great Places - Housing Provider
50% of chatbot website enquiries are resolved without the need to transfer to a live agent
eBooks & Infographics
Regulatory Compliance in Housing
How AI & Automation supports new regulations
AI and automation addresses many of the challenges associated with Awaab's Law and the Tenants Right to Information...
AI Assistant for Housing
Quick-start AI Assistant for Housing FAQs
Use our templates and AI trained on thousands of real-life customer questions from multiple housing associations to kick-start customer service automation with a specialist AI Assistant.
A-Z AI Terms
Quick guide to key AI terms and concepts
Want to know the difference between AI Assistants and AI Agents? Here is a guide to popular abbreviations across conversational and generative AI...
Transforming Customer Service for SMEs
Improving CX without a contact centre
Infographic exploring the opportunity for SMEs to leverage AI and Automation for customer service.
Customer Experience
Reshaping The Customer Experience
How Cloud, conversational AI, generative AI and data analytics are changing the customer experience
Assist-Me FAQ Accelerator for Housing
Fast-track to self-service automation
Save weeks of onboarding time with a ready-to-use framework of FAQ topics and questions designed for housing providers
Messaging Apps for Housing Providers
Omni-channel Automation
Discover how housing providers can adopt the use of messaging apps to deliver exceptional customer service
Future of AI Infographic
The Future of AI is Now
Customer Services is at the forefront of AI adoption, and research figures confirm that this is set to continue
Conversational AI and Automation eBook
Customer Service Automation
Discover how to transform business operations with Customer Service Automation and AI
Corporate Messaging Apps
Omni-channel Automation
Discover how organisations can adopt the use of messaging apps to deliver exceptional customer service
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Chat & Social Connector
In partnership with Enghouse Interactive
Enghouse Chat & Social Connector working with converse360’s Assist-Me Customer Service Platform
converse360 Company Brochure
Introduction to converse360
converse360 provide technology to enable organisations to deliver extraordinary experiences across voice and digital channels
Chatbot / virtual assistant videos
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Product Guides & Datasheets
Assist-Me Benefits
Overview of the primary business use cases
Create intelligent AI Agents for a wide variety of uses from supporting employees to automating customer service...
Assist-Me Management Portal Datasheet
Assist-Me Low-Code Integrations Datasheet
Assist-Me Chat Client Designer Datasheet
Assist-Me No Code Flow Builder Datasheet
Assist-Me Overview Datasheet
