Next Generation Customer Experience

Automate customer journeys across voice and digital channels

Serve and support your customers. Instantly, anytime, anyhow.

Automate first contact 24/7 with conversational AI-powered assistants. Answer questions, respond to enquiries, sign-post to information, schedule appointments, look-up data and perform transactions. Triage the complex enquiries and offer seamless hand-off to live advisors if and when required.

Answer questions | Respond | Guide and sign-post | Arrange appointments | Look-up data 

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Speech | Text | Buttons | Images | Videos | Surveys | Maps | Forms | Payments | Transfers

Infinite ways to engage. One seamless experience

Speak. Type. Tap. Swipe.

Let your audience choose how they want to engage with you. Offer a range of modern interfaces that work on their device of choice. Serve your customers with fast, effortless and personalised experiences.

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Speech driven

Powerful voice activated conversational self-service through the phone, apps, mobile and smart devices.

Like Alexa and Siri, tapping into  your information and data

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Messaging interfaces

Intuitive and effortless conversations through Web, Social and Messenger.

 

Like a Chatbot but intelligent! Effortless access to  personalised information

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Human avatars

Emotionally connect with customers and build empathy through life-like digital humans.

 

Conversations with realistic visual avatars that represent your unique brand

Powerful technology.
Simple to use

An intuitive portal allows customer service teams and business users to design, preview and publish branded interfaces for web and speech. To create FAQ's, and build simple and multi-step workflows that respond to your customer enquiries.  A simple to use GUI also enables workflows to call the API's, send messages and trigger transfers to live advisors. 

Empower people and teams to create engaging experiences with ease.

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No-Code drag and drop workflow builder for anyone to create customer journeys 

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Low-Code drag and drop GUI to integrate back-office systems and unlock enterprise data

Range of connectors to Contact Centres and Teamwork apps to blend automated, assisted and live service

Integrate to Anything. 
Integrate to Everything.

Your Virtual Assistant is only intelligent when it connects to your data and applications.  Integrate to all your knowledge sources to present personalised, relevant and up-to-date responses. Offer a seamless hand-off to your existing communication systems when required for a single joined up experience.

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Intelligent, Knowledgeable, Integrated.

Outstanding Customer Experience (CX)

Use Virtual Assistants, Chatbots and Digital Humans to serve customers instantly, 24/7 with intelligent responses whilst reducing overheads. 

43%

reduction in Live Chat requests

90sec

 reduction in average Live Chat time

100%

Return on Investment (ROI) in less than 6 months

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No-Code Design Studio
Customer Interfaces
Low-Code Integrations
AI & Speech
Business Intelligence
Knowledge Discovery
ID & Verification
Sectors
Legal

Tel: 0203 9005 360

Email: info@converse360.co.uk0

4 Cliveden Office Village
Lancaster Road
High Wycombe

Bucks
HP12 3YZ

United Kingdom

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