Harness the Power of AI Virtual Assistants, Chatbots and Digital Humans

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Customer service automation, in the form of Chatbots, Virtual Assistants or Digital Humans, allows you to meet and serve your customers instantly on their favourite device, through their channel of choice.
 
converse360's powerful Assist-Me Service Automation Platform uses conversational AI (artificial intelligence) and makes it simple for you to automate complex customer service interactions and deliver a fast, effortless and personalised experience, leaving your customers feeling heard, seen and loved.

Mobile. Desktop. Phone. App

Conversational AI and Virtual Assistants provide powerful customer self-service interfaces that automate communications through natural conversation. They give customers the freedom to engage and transact in their preferred way.

Visual

Digital human

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Speech

Virtual Assistant

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Messaging

Chatbot

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Outstanding Customer Experience (CX)

Use Virtual Assistants, Chatbots and Digital Humans to serve customers instantly, 24/7 with intelligent responses whilst reducing overheads. 

43%

reduction in Live Chat requests

90sec

 reduction in average Live Chat time

100%

Return on Investment (ROI) in less than 6 months

“Although customer contact has increased, we have reduced the staffing requirement for live chat and are utilising them elsewhere in the organisations”

Group Assistant Director of Customer Services - ForHousing

A Contact Centre but not a Contact Centre

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Exceptional customer service, delivered differently

Communications between businesses and customers is changing. The Assist-Me platform is enabling next generation AI technology to stand in front of your existing Contact Centres and communication systems to offer instant first response on any channel and hand-off to your teams only if required.

Think of your customer service teams automating and triaging interactions using chatbots, digital assistants and virtual agents for first contact, and then passing complex enquiries to human advisors. Using the strengths of virtual and live when each is appropriate.

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A new partnership between humans and machines

converse360's Assist-Me Service Automation Platform intelligently blends the strengths of AI automation technology with live customer service applications.

 

Automate interactions first, offer intelligent hand-off to contact centres, messaging platforms and teamwork apps if required. Call upon the strengths of live advisors where they add value. Powerful supervisory control to manage the blending of digital or live first contact.

 

Utilise digital humans, virtual assistants and chatbots to offer scale, instant responses and a 24/7 service. Enhancing the user experience whilst augmenting Customer Service teams. 

Simple for businesses to orchestrate

converse360's Assist-Me Service Automation Platform provides a multi-tenant portal for managing all aspects of service automation, chatbots, virtual assistants and live hand-off

 design | build | monitor | manage | escalate | review | analyse | report

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End-to-end solution

Helping you build an altogether better customer experience.

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Customer Interfaces

Offer customers dynamic and intuitive self-service through multiple channels

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Orchestration

An intuitive and powerful portal for management and orchestration. Granular multi-level access for customers to design, create and build the user interface

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AI & Speech Technology

Utilise the best of conversational AI with the technology from the leading enterprise speech providers

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Knowledge Discovery

Present answers from pre-trained data and from dynamic information discovery

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Identification & Verification (ID&V)

Request the identity and verification information from the user and then confirm identity and authenticate the user through a secure connection

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Integrations

To replicate advisor access to different applications the platform becomes a central hub for inter-connecting disparate systems

converse360's Assist-Me Service Automation Platform enables conversations to be created using all the top tier AI frameworks and speech providers to ensure complete compatibility and integration.

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