converse360's powerful Service Automation Platform makes it simple for you to automate your customer service interactions and deliver a fast, effortless and personalised experience, leaving your customers feeling heard, seen and loved.
Enabling a first-class, always-on service for today's connected customer
A new partnership between humans and machines
converse360's Service Automation Platform Intelligently blends the strengths of automation technology with live customer service applications.
Automating interactions first, with intelligent hand-off to Contact Centres, Messaging platforms and Teamwork apps.
Enhancing the user experience whilst augmenting Customer Service teams.
Intuitive for your customers to use
Give customers the freedom to engage & transact in their preferred way.
Blending the strengths of service automation and live agents
Powerful supervisory control to manage the blending of digital or live first contact. Utilise digital humans, Virtual Assistant or chat bots to offer scale, instant responses and a 24/7 service. Call upon the strengths of live advisors where they add value. Intelligent transfer between virtual and live agents, with context and customer history ensures a superb user experience.
The power of virtual assistants, digital humans and chatbots
Capturing the voice of the customer.
With real-time monitoring of keywords, phrases, sentiment and emotion; taking feedback at every point in the journey.
Embedding AI from the global leaders and wrapping additional capabilities to make it:
Integrating and embedding advanced technology components, removing silo’s and simplifying access. All managed and orchestrated through a joined up and powerful service automation platform.
More than the sum of its component parts!
Simple to manage
Effortless to use
Intuitive to administer
Straight forward to integrate
A powerful platform bringing you control at every point
Dynamic Conversational Interfaces
Rapidly create captivating user interfaces which customers love that are effortless & convenient to use and engage them through natural conversation.
Digital Assistant & Virtual Agent
Instantly engage with your audience to automate answers and action requests 24/7 via web, messaging, speech and through life-like visual interfaces
Conversational AI Technologies
Introduce technologies from the worlds leading AI, Enterprise Speech, Avatar and Messaging vendors
Empower Customers with Knowledge
Discover & capture data from documents, databases, CRM, business applications, websites and social feeds and make it available to your customers
Live, Assisted & Self-Service Integration
Seamlessly blend automated & live responses at different points in the customer journey. Integrated with the worlds leading Contact Centre and Teamwork/Messaging apps
Intuitive Orchestration Portal
Create interfaces, configure & automate workflows & processes, orchestrate AI technology, manage knowledge discovery, and integrate your business applications
Analytics, Monitoring & Reporting
View real-time interactions, monitor conversations and barge with intelligent or rule defined escalations, see customer journey maps, analytics and advanced reports
A Contact Centre but not a Contact Centre
Communications between businesses and customers is changing. Our platform is enabling next generation AI technology to stand in front of your existing Contact Centres and communication systems to offer instant first response on any channel and hand-off to your teams only if required.
Exceptional customer service, delivered differently
Think of your customer service teams as having digital assistants and virtual agents providing first contact, and then passing complex enquiries to human advisors. Using the strengths of virtual and live when appropriate.
Experience is everything
Elevate your brand
Win new followers
Retain valued clients
Expectations have risen and customers are demanding personalised services that are instant, convenient and friendly
Get it right and the rewards are high, get it wrong and customers will switch to your competitors.
Customers are embracing a new mindset of service automation, blended with the human touch where the experience is fast, effortless and personalised.
Some statistics and predictions
Customer Journeys that delight
Great customer experience will:
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