AI and Speech Technology

Assist-Me embeds and integrates the very latest conversational AI and generative AI technology to provide intelligent AI Assistants and voice assistants.

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AI and advanced speech in a single platform

Advanced speech technology is embedded for Natural Language Understanding, Text-to-Speech and Speech-to-Text to blend both conversational and precision speech. Together the platform can offer the highest quality speech and messaging capabilities.

conversational ai voice assistant

Powerful AI Technology from the global leaders

AI Technology Partners
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    Conversational AI
    Assist-Me embeds conversational AI and natural language processing (NLP) to engage in human-like conversation. Conversational AI is used to create consistent conversations that follow processes and interact with users through spoken or written language.
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    Understand natural language
    Conversational AI systems are typically designed to understand natural language input from users, interpret the user's intent, and generate an appropriate response. These systems are built using a range of techniques, including rule-based systems, machine learning algorithms, and deep learning models.
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    Sector and Domain Specific words
    Conversational AI offers powerful understanding of general conversation but it is less successful at understanding sector and domain specific words, letters or acronyms. This is where our integration with enterprise speech technologies enables far greater control over speech terminology.

Generative AI and Large Language Models

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    Utilise Generative AI
    Assist-Me can also utilise generative AI, a class of machine learning models and techniques that can generate new data that is similar to the training data it was trained on. A large language model (LLM) is a type of AI system that can generate human-like language based on its understanding of natural language patterns. These models are typically built using deep learning techniques and can be trained on vast amounts of text data, such as books, articles, and web pages.
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    Statistical patterns and structures
    Generative AI and large language models are designed to learn the statistical patterns and structures of natural language by analysing large amounts of text data. They are then able to generate new text that is similar in style, tone, and content to the input data. These models can also be fine-tuned for specific tasks, such as language translation, question-answering, and text summarisation.
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    Platform consumes and fuses
    converse360's Assist-Me platform consumes and fuses the best of conversational AI and generative AI with enterprise speech technology  The result is next generation voice experiences that provide exceptional customer interactions.
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Intelligent AI services

Extend the platform capabilities by combining all of all the AI and speech technologies, to include:

  • Translation services to automatically identify and respond in numerous languages
  • Capture sentiment and emotion in real-time to trigger actions and workflows
  • Summarise conversations and post transcriptions into CRM systems to increase efficiency.
  • Utilise neural networks to make complex decisions during workflows.
conversational ai voice assistant

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