Dashboard and Analytics

Capture every word spoken and monitor customer sentiment through a rich set of tools that enable you to visualise, analyse and report.

Conversation transcripts, sentiment, levels of understanding, escalations to live chat and confidence levels are all presented to enable Customer Services Managers to monitor and manage both automated and live services in one place.

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An intuitive, powerful portal for data capture, visualising, analysis and reporting

conversational ai assistant portal

Interactive portal‚Äč

Customisable dashboards and analytics that present information as text, graphs, heat-maps, customer journey maps and other graphical images. Dashboards show real-time information and all data can be presented within Contact Centre windows or browsers.

conversational ai assistant dashboardconversational ai assistant heatmap
Dynamic interactive dashboard
Real-time monitoring of digital assistant
Supervisory escalation management
Blend automated/live service
Customer journey maps
Review trending conversation topics
Conversation heat-map analytics
Monitor and manage automated and live services in one place

Monitoring and reporting

Supervisors have access to a rich set of monitoring tools, analytics and reports. Real-time visibility of customer interactions, and powerful management capabilities, enable approved users to have full management over automated response rules. Real-time visibility of customer interactions and intelligent management capabilities enable approved users to have full management over automated response rules.

conversational ai assistant reportingconversational ai assistant portal

Capturing the voice of the customer

conversational ai assistant  - voice of the customer

With real-time monitoring of keywords, phrases, sentiment and emotion; capture feedback at every point of the journey.

Customer Experience

See our AI Assistant in action

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