Dashboard and Analytics
Capture every word spoken and monitor customer sentiment through a rich set of tools that enable you to visualise, analyse and report.
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An intuitive, powerful portal for data capture, visualising, analysis and reporting
Interactive portal
Customisable dashboards and analytics that present information as text, graphs, heat-maps, customer journey maps and other graphical images. Dashboards show real-time information and all data can be presented within Contact Centre windows or browsers.
Monitoring and reporting
Supervisors have access to a rich set of monitoring tools, analytics and reports. Real-time visibility of customer interactions, and powerful management capabilities, enable approved users to have full management over automated response rules. Real-time visibility of customer interactions and intelligent management capabilities enable approved users to have full management over automated response rules.
Capturing the voice of the customer
With real-time monitoring of keywords, phrases, sentiment and emotion; capture feedback at every point of the journey.
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