Use Cases
Transform experiences for your customers and employees
Start small and scale to address your specific business challenges, or launch brand new services through conversational experiences.
All Use Cases
Reimagine customer and employee engagement
Automation and AI are revolutionising product and service delivery. Wondering where to start and how AI can benefit your business? Explore our directory to discover ready-made AI Assistants or custom solutions designed to transform your business processes and enhance customer experience, all tailored to your specific needs.
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Customer bookings & reservations assistant
Provide automated services for scheduling recreational facilities, booking hotel rooms, classes, courts or organising competitive events.
Automation for easier complaints management
Answer questions about complaints and explain the process, timeframes and options available. Explain how customers can track updates and stay informed
Help customers to track and update orders
Provide customers with easy to use, real-time access to order information.
Improve information collection, dynamic form filling
Provide an AI Assistant that helps users to complete forms with hints and tips or auto-filling information when connected with CRM.
Automation for quick sales quotes
Automate offering indicative pricing or personalised customer quotes using customer provided information and your pricing data.
Simplify recruitment processes
Use an AI Assistant to review CVs or applications to support your hiring process.
Instant call routing for voice calls
An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.
Automation for data extraction and data entry
Use an AI Assitant to extract unstructured data from documents and update databases across different business functions
Sales team playbook coach
Create a bespoke AI Assistant that provides your sales teams with strategic guidance and resources.
Instantly route marketing leads
Support the buyers journey with automation for lead routing and follow-up.
Appointment booking and scheduling
Automatically handle scheduling and managing appointments with customers, internal staff members or resources.
Manage customer returns & validate warranties
An AI Agent can automate customer return requests, verify warranty claims and process refund approvals based on your guidelines.
Self-service for easy account and balance checks
Automate balance reminders, provide real-time payment options, securely process transactions, and answer billing enquiries, reducing manual effort and improving payment collection efficiency.
Employee holiday & benefits assistant
Auomated system managing employee requests for time-off and access to benefits information.
AI Assistant for payroll enquiries
AI assistant that handles employee questions and issues related to compensation.
Improve cyber incidence response
An AI Assistant that help to triage, detect and respond to security breaches.
Simplify supplier onboarding
Automatically manage the integration of new vendors into your company systems and processes.
Email Automation
Read, triage and respond to inbound email enquiries
UCaaS Gateway for Voice Assistant
Our Gateway acts as the bridge between your Unified Communications (UCaaS) or PBX systems and our conversational AI platform.
