Use Cases

Transform experiences for your customers and employees

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All Use Cases

Reimagine customer and employee engagement

Automation and AI are revolutionising product and service delivery. Wondering where to start and how AI can benefit your business? Explore our directory to discover ready-made AI Assistants or custom solutions designed to transform your business processes and enhance customer experience, all tailored to your specific needs.
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Employee Assist
Business Services
Public Sector
Technology & Telco
SME
Education
AI knowledge assistant
An AI Assistant for voice and chat that uses your documents, FAQs and content to answer questions quickly and accurately.
An AI Assistant for voice and chat that uses your documents, FAQs and content to answer questions quickly and accurately.
Customer Service Automation
Leisure & Hospitality
Business Services
SME
Appointments, bookings & reservations
Provide automated services for scheduling recreational facilities, booking hotel rooms, classes, courts or organising competitive events.
Provide automated services for scheduling recreational facilities, booking hotel rooms, classes, courts or organising competitive events.
Customer Service Automation
Business Services
Public Sector
Social Housing & Residential
SME
Guided form filling
Provide an AI Assistant that helps users to complete forms with hints and tips or auto-filling information when connected with CRM.
Provide an AI Assistant that helps users to complete forms with hints and tips or auto-filling information when connected with CRM.
Customer Service Automation
Contact Centre
Retail
Leisure & Hospitality
Social Housing & Residential
Public Sector
Business Services
SME
Technology & Telco
Out of hours assistant
An AI voice assistant for out-of-hours phonecalls ready to help customers by signposting, or providing information even when your office is closed for the day.
An AI voice assistant for out-of-hours phonecalls ready to help customers by signposting, or providing information even when your office is closed for the day.
Customer Service Automation
Banking & Financial Services
Business Services
Finance & Insurance
Healthcare
Leisure & Hospitality
Manufacturing
Public Sector
Retail
SME
Social Housing & Residential
Live Chat
Customers might get most of their support from your AI Assistant or chatbot, but for more complex or personal enquiries you can connect customers directly to a member of your team using Live Chat.
Customers might get most of their support from your AI Assistant or chatbot, but for more complex or personal enquiries you can connect customers directly to a member of your team using Live Chat.
Contact Centre
Customer Service Automation
Public Sector
Social Housing & Residential
Finance & Insurance
Banking & Financial Services
Retail
Customer ID&V
Reduce call times by authenticating customer identity over voice or chat
Reduce call times by authenticating customer identity over voice or chat
Contact Centre
Customer Service Automation
Employee Assist
Banking & Financial Services
Social Housing & Residential
Finance & Insurance
Leisure & Hospitality
Public Sector
Retail
Technology & Telco
Enquiry triage & routing
Manage customer enquiries at peak times, identify the reason for contact, answer automatically with an AI Assistant, connect to Live-chat or your Contact Centre.
Manage customer enquiries at peak times, identify the reason for contact, answer automatically with an AI Assistant, connect to Live-chat or your Contact Centre.
Employee Assist
Retail
Technology & Telco
Business Services
AI Sales Assistant
Help your customers to identify the right product or solution for their needs, by asking questions and responding with information which will help aid decision making.
Help your customers to identify the right product or solution for their needs, by asking questions and responding with information which will help aid decision making.
Customer Service Automation
Social Housing & Residential
Public Sector
Retail
Automate complaint management
Answer questions about complaints and explain the process, timeframes and options available. Explain how customers can track updates and stay informed
Answer questions about complaints and explain the process, timeframes and options available. Explain how customers can track updates and stay informed
Customer Service Automation
Technology & Telco
Retail
Customer product advisor
Help your customers to identify the right technical product or solution for their needs, by asking questions and responding with information which will help aid decision making.
Help your customers to identify the right technical product or solution for their needs, by asking questions and responding with information which will help aid decision making.
Customer Service Automation
Retail
SME
Track and update orders
Provide customers with easy to use, real-time access to order information.
Provide customers with easy to use, real-time access to order information.
Contact Centre
Customer Service Automation
Public Sector
Social Housing & Residential
Business Services
Technology & Telco
Finance & Insurance
Multi-lingual customer chat
Improve your customer or employee experience with translation services for chat or messaging, with handover to live-chat or Contact Centre when required.
Improve your customer or employee experience with translation services for chat or messaging, with handover to live-chat or Contact Centre when required.
Customer Service Automation
Retail
Online personal shopper
Help your customers to choose products and complete purchases with an AI Assistant available 24/7 to make recommendations and provide answers to their product queries.
Help your customers to choose products and complete purchases with an AI Assistant available 24/7 to make recommendations and provide answers to their product queries.
Customer Service Automation
Contact Centre
Business Services
Banking & Financial Services
Finance & Insurance
Social Housing & Residential
Leisure & Hospitality
Public Sector
Retail
Technology & Telco
SME
Capture customer feedback
Use an AI Assistant to capture instant feedback following any customer service interaction or ask questions related to product or service improvements.
Use an AI Assistant to capture instant feedback following any customer service interaction or ask questions related to product or service improvements.
Customer Service Automation
Employee Assist
Social Housing & Residential
Finance & Insurance
Leisure & Hospitality
Technology & Telco
Automate customer renewals & subscriptions
Support your team by automating the admin associated with managing customer renewals, and improve the customer experience associated with managing customer subscriptions with an AI Assistant that does the work for you.
Support your team by automating the admin associated with managing customer renewals, and improve the customer experience associated with managing customer subscriptions with an AI Assistant that does the work for you.
Employee Assist
Business Services
Finance & Insurance
Technology & Telco
SME
Automation for quick sales quotes
Automate offering indicative pricing or personalised customer quotes using customer provided information and your pricing data.
Automate offering indicative pricing or personalised customer quotes using customer provided information and your pricing data.
Employee Assist
Business Services
SME
Simplify recruitment processes
Use an AI Assistant to review CVs or applications to support your hiring process.
Use an AI Assistant to review CVs or applications to support your hiring process.
Customer Service Automation
Technology & Telco
Finance & Insurance
Leisure & Hospitality
Easier customer onboarding
Guide new customers through an onboarding process, collecting any information required and validating their information.
Guide new customers through an onboarding process, collecting any information required and validating their information.
Contact Centre
Customer Service Automation
Public Sector
Social Housing & Residential
Finance & Insurance
Banking & Financial Services
Retail
Leisure & Hospitality
AI Receptionist for voice calls
An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.
An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.
Customer Service Automation
Contact Centre
Retail
Business Services
Technology & Telco
Diagnose & fix product faults
Train an AI Agent using your technical user manuals and help customers to trouble-shoot and diagnose faults before they reach out to an expert.
Train an AI Agent using your technical user manuals and help customers to trouble-shoot and diagnose faults before they reach out to an expert.
Employee Assist
Retail
Technology & Telco
Sales team playbook coach
Create a bespoke AI Assistant that provides your sales teams with strategic guidance and resources.
Create a bespoke AI Assistant that provides your sales teams with strategic guidance and resources.
Employee Assist
Business Services
SME
Instantly route marketing leads
Support the buyers journey with automation for lead routing and follow-up.
Support the buyers journey with automation for lead routing and follow-up.
Employee Assist
Business Services
SME
Technology & Telco
Appointment booking and scheduling
Automatically handle scheduling and managing appointments with customers, internal staff members or resources.
Automatically handle scheduling and managing appointments with customers, internal staff members or resources.
Customer Service Automation
Retail
Business Services
Manage customer returns & validate warranties
An AI Agent can automate customer return requests, verify warranty claims and process refund approvals based on your guidelines.
An AI Agent can automate customer return requests, verify warranty claims and process refund approvals based on your guidelines.
Employee Assist
Business Services
Public Sector
Technology & Telco
SME
Education
Education & Training Coach
Use an AI Assistant to provide guidance and feedback during employee training sessions, and to help identify the most relevant training course or information based on whatever your users want or need to learn.
Use an AI Assistant to provide guidance and feedback during employee training sessions, and to help identify the most relevant training course or information based on whatever your users want or need to learn.
Customer Service Automation
Retail
Banking & Financial Services
Finance & Insurance
Business Services
Public Sector
Technology & Telco
Leisure & Hospitality
Payment automation
Securely handle transactions with an AI Assistant fully integrated with PCI Pal for easy and compliant customer payments without leaving the chat.
Securely handle transactions with an AI Assistant fully integrated with PCI Pal for easy and compliant customer payments without leaving the chat.
Customer Service Automation
Retail
Social Housing & Residential
Public Sector
Banking & Financial Services
Self-service for easy account and balance checks
Automate balance reminders, provide real-time payment options, securely process transactions, and answer billing enquiries, reducing manual effort and improving payment collection efficiency.
Automate balance reminders, provide real-time payment options, securely process transactions, and answer billing enquiries, reducing manual effort and improving payment collection efficiency.
Employee Assist
Business Services
SME
Employee onboarding & induction
An AI Assistant that can guide new employees through your company introduction process, including document verification, systems access, HR set-up, benefits enrolment and more...
An AI Assistant that can guide new employees through your company introduction process, including document verification, systems access, HR set-up, benefits enrolment and more...
Employee Assist
Business Services
Banking & Financial Services
Social Housing & Residential
Finance & Insurance
Leisure & Hospitality
Public Sector
Retail
Technology & Telco
Automate and triage IT support
An AI Assistant that can categorise and prioritise techniical support requests and create support tickets from user requests automatically.
An AI Assistant that can categorise and prioritise techniical support requests and create support tickets from user requests automatically.
Employee Assist
Business Services
SME
Simplify supplier onboarding
Automatically manage the integration of new vendors into your company systems and processes.
Automatically manage the integration of new vendors into your company systems and processes.
Employee Assist
Business Services
SME
Self-service for employee FAQs
An AI Assistant that can answer employee questions about company policies and procedures based on your employee handbook.
An AI Assistant that can answer employee questions about company policies and procedures based on your employee handbook.
Customer Service Automation
Banking & Financial Services
Business Services
Education
Finance & Insurance
Healthcare
Leisure & Hospitality
Manufacturing
Public Sector
Retail
SME
Email Automation
Read, triage and respond to inbound email enquiries
Read, triage and respond to inbound email enquiries
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