Local Government

- Deliver end-to-end automated customer service to residents
- Blend automated, assisted and live service
- Answer customer phone calls 24/7

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Streamline processes and deliver exceptional customer service

Our Customer Service Automation Platform Assist-Me incorporates AI Assistants and speech assistants, which means that residents can access a full range of Local Authority services through webchat, messaging apps or voice calls. Non-technical users can create workflows that access your applications and data sources to replicate your best advisors and serve customers 24/7. Services you can automate include:

Council Tax

Change of address/circumstances, discount and exemption enquiries, refunds, pay your Council Tax, arrangements to pay, Council Tax charges


Rent payments, arrangements to pay, report repairs, check balances, make or cancel appointments

Environmental Services

Bin collection dates, missed collections, arrange collections, report fly-tipping, abandoned vehicles, Health & Safety, Trading Standards


Car park and parking space information, parking permits, parking ticket, illegal parking, disabled badges, fines, appeals

Revenue & Benefits

Report a change in circumstances, benefit applications, check claim status, discount application, Universal Credit


Planning applications, building regulation information, planning guidance, appeals, FAQs

General FAQs & Signposting

Answer common questions and provide links to more detailed information, digital portal, web pages, documents

Interactive Surveys

Request feedback and make it simple for customers to air their views whether positive or negative, one-click or detailed questionnaires

Extend Opening Hours

Offer customer service 24 hours a day, 7 days a week, 365 days a year by phone and messaging

Reduce Wait Times

​Remove queues for customers and lower call volumes for your Customer Services team

Triage Calls

Triaging of monotonous and repetitive calls so advisors can focus on complex enquiries

Omnichannel Support

Automate customer journeys across messaging and speech on their device of choice

Back-end Application Integrations

Pre-integrated with most local government applications to identify customer, look-up information and update systems

Live Agent Handover

Seamlessly transfer to your contact centre if necessary, with all relevant information

Proactively Monitor Sentiment

Monitoring detects when customers are getting frustrated or need further assistance

Higher Engagement

Instantly serve your customer 24/7 and engage them in a conversation

Natural Human Conversation

Enable customers to self-serve using natural conversation, whether speaking or typing

Full Integration with back-end applications

Your AI Assistant gets increasingly intelligent the more of your data and applications that you connect it to.  Integrate to all your knowledge sources to present personalised, relevant and up-to-date responses.  Offer a seamless hand-off to your existing communication systems when required for a single joined-up experience.

Business Application integration
Assist-Me conversational ai assistant

The converse360 Assist-Me platform is flexible and scalable, allowing you to deploy everything from a simple chatbot to a full Customer Service Automation solution that integrates with all your applications.  The no-code portal makes designing the user interface quick and simple, and the FAQs and workflow templates get you up and running in a matter of days.

Find out how to quickly and easily can create an AI Assistant to service residents

Book a demo and see examples of voice and messaging that can:

Answer questions across topics including council tax, waste and recycling, housing, planning and parking
Provide waste information (what and where items can be recycled)
Check bin collection day, report missed collections, order a bin
Check account balance and take payments
Arrange an appointment
Offer 'How to' videos to resolve queries and troubleshoot issues
Transfer seamlessly from automated service to Contact Centre

See our AI Assistant in action

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