Platforms
Choose the Assist-Me plan for your needs
Get started without needing to integrate to your business applications
Assist-Me LITE
£195 /month
+ Set-up fee / billed yearly
Essential features for chat or voice automation
Scripted Machine Learning Conversational AI
- What’s included
- 1 AI Assistant
- Up to 100 FAQ’s
- 50 sessions (chat)
- 50 minutes (voice)
- Chat or Voice
- Conversational AI
- Hand-off to email
- Scripted FAQ’s
- FAQ editor
- Dashboard, analytics, reports
- 180 day conversation logs
Assist-Me GEN-BASE
£145 /month
+ Set-up fee / billed yearly
Essential features to get started with Generative AI
LLM Generative AI
- What’s included
- 1 AI Assistant
- 5 knowledgebases
- 500 credits/month
- Up to 10 documents
- Storage: up to 100MB
- Document size/10MB
- Multiple file formats
- Basic analytics & reports
- 90 day conversation logs
Other Gen-Base Plans Available
ASSIST-ME GEN-PLUS
£295 /month
+ Set-up fee / billed yearly
Additional features to grow with Generative AI
LLM Generative AI
- Everything in Gen-Base, plus
- up to 15 AI Assistants
- 50 knowledgebases
- 2,000 credits/month
- Up to 50 documents
- Storage: up to 2GB
- Document size/40MB
- Website crawler
- 180 day conversation logs
Other Gen-Plus Plans Available
ASSIST-mE GEN-CUSTOM
From £495 /month
+ Set-up fee / billed yearly
Expand capacity with bespoke Generative AI packages
LLM Generative AI
- Everything in Gen-Plus, plus
- Multiple AI Assistants
- Custom no. of knowledgebases
- Custom no. credits/month
- Custom no. documents
- Custom storage
- Document size/60MB
- Multiple file formats
- Website crawler
- Dashboard, analytics, reports
- 1 Yr conversation logs
Features
Detailed plan features
Features
Assist-Me LITE
Assist-Me GEN-BASE
Assist-Me GEN-PLUS
Assist-Me
GEN-CUSTOM
GEN-CUSTOM
Standard Features
Scripted AI Features
Generative AI Features
Package Inclusions
Connectors
Security / Privacy
Choose Assist-Me Select or Pro for advanced features and integrations to your business systems
Assist-Me SELECT
From £495 /month
+ Set-up fee, billed yearly
Advanced features for chat and voice automation
- What’s included
- Conversational & Generative AI
- Scripted and autonomous agents
- 500 – 10,000 sessions/month
- Customisable web client
- FAQ editor
- Workflow designer
- Document uploads
- Webpage crawler
- Live-chat hand-off
- Contact centre connector
- One application connector
- Integration studio
- Dashboard, Analytics and Reports
- 1 Year conversation logs
Assist-Me PRO
POA
+ Set-up fee, billed yearly
Enterprise level features for chat and voice automation
- Everything in Select, plus
- 1,000 to 1M sessions/month
- Multiple AI Knowledgebases
- Unlimited Document uploads
- Webpage crawler scheduling
- Agent Assist
- Multiple application connectors
- Advanced Analytics and Reports
- Survey and feedback
- Multi-Year conversation logs
- Non-production test instance
Features
Detailed plan features
Available add-ons
Explore available add-ons to enhance and extend your Assist-Me plan
Contact Centre Connector
Connect the Assist-Me automation to Live Chat for a seamless transfer with customer data and transcripts. Connectors available for multiple vendors.
- Included in PRO
- Available for SELECT
Application Connector
Integrate your AI Agents into applications, databases, knowledgebases and other systems (ie CRM)
- Available for SELECT
- PRO includes first connector
Customer Insights
Data export utility, Customer Survey and Quick feedback to provide additional customer data
- Available for SELECT
- Included with PRO
Live Chat
A fully featured Web chat service for employees across departments to have real-time conversations with your customers. Available from 5 users upwards
- Available for SELECT
- Available for PRO
UC / Telephony Gateway
Connect our AI Voice Assistant to your telephony system or contact centre for two-way hand-off
- Available for SELECT
- Available for PRO
Non-Production Test Environment
A low-cost test platform to trial new workflows and integrations
- Included in PRO
- Available for SELECT
Features
Usage based add-ons
AI Intent Optimiser
User Generative AI to better comprehend user requests
- Available for SELECT
- Included in PRO
Autonomous Knowledge Agent
- Available for SELECT
- Available for PRO
Chat Translation
- Available for SELECT
- Available for PRO
Agent Assist
AI-powered real-time support for your agents/employees. Help agents with relevant information and suggested responses
- Available for SELECT
- Available for PRO
AI Web Page Retrieval
Utility to scrape web pages and websites and upload content for use in responding to enquiries (requires AI credits)
- Available for SELECT
- Available for PRO
AI Credits
Purchase monthly AI credits and use Generative AI to provide advanced AI services
- Available for SELECT
- Available for PRO
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