AI Assistants for Insurance Providers
Transform customer experiences with automated AI-powered Assistants that handle claims efficiently while maintaining the human touch.
Streamline settlements, increase transparency and intelligently escalate to human agents when needed.
Customer Service Automation for Insurance Providers
Today's insurance customers expect instant, effortless service across all channels. By combining AI-powered automation with human expertise, you can eliminate waiting times, reduce operational costs and deliver the personalised experiences your customers expect, whether they're getting quotes, updating policies or making claims. Enhance customer satisfaction and efficiency at every interaction.
Reimagine your customer engagement with AI
Benefits of AI Assistants for Insurance
Speed up claims and reduce costs by automating routine enquiries and first-line claims handling | Studies show insurers using AI can reduce claims processing time by up to 30–50%, cutting operational costs while improving customer response times.
Answer Questions & Signposting
Answer common questions and provide links to more detailed information, your digital portal, web pages and documents
Easier Transactions
Enable customers to transact in numerous ways. Make payments, change payment details, or even highlight if they are struggling to make a payment
Quicker Claim Management
Many tasks within the claims process such as requesting a claim form, checking eligibility, making a claim, checking the status of a claim, providing information for a claim
Easier Form Filling
Make forms more dynamic, let capturing mundane information be conversational and have responses steer your customers to relevant knowledge with minimal effort
Automate Appointment Setting
Automate the setting up, amending or cancelling of appointments, with integrations to calendars, CRM and scheduling
Customer Self-Service
Assist callers to check basic issues themselves, watch how-to videos, self-diagnose problems, share images to assist repairs
Update Policy Information
Manage all aspects of a policy including the ability to look up a policy, check any excess, amend policy details, renew or cancel policy
Customer Feedback & Surveys
Request feedback and make it simple for customers to air their views whether positive or negative, one click or detailed questionnaires
Beyond Chatbots how AI Assistants are Transforming Insurance
Deliver seamless service via voice, messaging, web or in-app with intelligent automation. Far beyond basic chatbots, our solution understands context, manages complex interactions and integrates effortlessly with your existing systems. The result? Natural, 24/7 conversations that eliminate queues, enable instant self-service and free your team to focus on high-value tasks.
Real Business Impact
- Reduce call volumes and cut operational costs.
- Ensure compliance with built-in, automated audit trails.
- Deploy once, publish across all channels.
- Reduce calls into Claims or Customer Service teams
- Triage monotonous and repetitive calls to enable advisors to focus on more complex enquiries
Insurance providers can choose virtual assistants to automate specific processes and free up live advisors for other tasks or enquiries. All interactions are proactively monitored and triggers are configured to detect when customers are getting frustrated or need further assistance, and the system automatically offers a transfer to a Customer Services Advisor and passes the relevant information across. Ensuring a successful call resolution and a great customer experience.
Simplify your AI & Automation Jouney
Automate your processes and serve Insurance customers better with the Assist-Me platform
Fast-track the onboarding of your own AI Assistant. Follow our five steps to introducing an intelligent automated service that can be delivering value within days...
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