Housing Associations

- An AI Assistant that serves your customers 24/7
- Seamless integration to your housing applications
- Digital self-service through messaging and voice

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of enquiries could be answered by AI Assistants

Up to 80% of housing queries relate to FAQs and simple workflows that could be answered by an AI Assistant connected to your data.

of tenant enquiries are voice calls

Implementing a speech assistant allows callers to interact with you 24/7 through the phone or on a browser and have their enquiries resolved using their voice.

Omnichannel Support

Automate customer journeys across messaging and speech on their device of choice

Housing Application Integrations

Pre-integrated with most Housing applications to identify customer, look-up info and update systems

Live Agent Handover

Seamlessly transfer to your contact centre if necessary, with all relevant information

Proactively Monitor Sentiment

Monitoring detects when customers are getting frustrated or need further assistance

Higher Engagement

Instant responses mean your customers engage faster and don't try multiple channels concurrently

Natural Human Conversation

Enable customers to self-serve using natural conversation, whether speaking or typing

Triage Calls

Triaging of monotonous and repetitive calls so advisors can focus on the complex enquiries

Reduce Wait Times

​Remove queues for customers and lower call volumes for your Customer Services team

Extend Opening Hours

Offer customer service 24 hours a day, 7 days a week, 365 days a year by phone and messaging

Assist-Me conversational ai assistant

The converse360 Assist-Me platform is flexible and scalable, allowing you to deploy everything from a simple AI chatbot to a full Customer Service Automation solution that integrates with all your applications.  The no-code portal makes designing the user interface quick and simple, and the FAQ and workflow templates utilise an extensive bank of housing-specific data to get you up and running in a matter of days.

Intelligence from integration

Your virtual assistant gets increasingly intelligent the more of your data and applications that you connect it to.  Integrate to all your knowledge sources to present personalised, relevant and up-to-date responses.  Offer a seamless hand-off to your existing communication systems when required for a single joined-up experience.

A selection of our housing customers

EMH HomesForHousingFutures Housing GroupGrand UnionGreat PlacesHome groupTaff

AI Assistant case studies

Virtual assistant reduces live chat requests by 43% and increases user engagement by 26%

Intelligent virtual assistant Integrates with back office applications including Capita Housing management system

50% of chatbot website enquiries are resolved without the need to transfer to a live agent


Discover how housing providers can adopt the use of messaging apps to deliver exceptional customer service

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