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Dashboard and Analytics

 

An intuitive and powerful portal for data capture, visualising, analysis and reporting

Capture every word spoken and the customer sentiment through a rich set of tools that enable you to monitor, visualise, analyse and report. Real-time and historical data is presented in customisable dashboards that display text, graphs, heat-maps, and customer journey maps. Information such as sentiment, levels of understanding, escalations to live chat and transcript requests are all available to enable Customer Services Managers to monitor and manage automated services and live services in one place.

monitoring, analytics and reports for chatbot virtual assistant

Interactive Portal​

  • Dynamic interactive dashboard

  • Real-time monitoring of Digital Assistant

  • Supervisory escalation management

  • Blend automated/live service

  • Customer journey maps

  • Review trending conversation topics

  • Conversation heat-map analytics

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Chatbot Virtual Assistant activity heat map
  • Customisable dashboards and analytics that present information as text, graphs, heat-maps, customer journey maps and other graphical images.

 

  • Dashboards show real-time information and all data can be presented within Contact Centre windows or browsers, 

 

  • Customer Services Managers to effectively monitor and manage automated services and live services in one place.

Monitoring and Reporting

Supervisors have access to a rich set of monitoring tools, analytics and reports.

 

Real-time visibility of customer interactions and powerful management capabilities enable approved users to have full management over automated response rules. 

Chatbot Virtual Assistant monitoring and reporting
Chatbot Virtual Assistant Portal Sessions

See our Virtual Assistant in action in a housing environment, including workflows.

Request a personalized live demo for the most relevant features based on individual requirements.

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Capturing the voice of the customer

Chatbot virtual assistant capturing the voice of the customer

With real-time monitoring of keywords, phrases, sentiment and emotion; taking feedback at every point of the journey.

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