Insurance Providers
Automation and the use of AI Assistants can respond to all types of enquiries, they can process claims, streamline settlement times and increase transparency to your customers.
Retain the personal touch with the ability to hand-off to a live agent when required, based on predefined rules and scenarios ensures that your customers always feel listened to and valued.
AI Assistants for insurance providers
Use cases for Insurance AI Assistants
Some exampes of the ways that converse360's Assist-Me Customer Service Automation Platform enables Insurers to streamline processes and deliver exceptional customer service to customers.
FAQs & Signposting
Answer common questions and provide links to more detailed information, your digital portal, web pages and documents
Transactions
Enable customers to transact in numerous ways. Make payments, change payment details, or even highlight if they are struggling to make a payment
Claim Management
Many tasks within the claims process such as requesting a claim form, checking eligibility, making a claim, checking the status of a claim, providing information for a claim
Dynamic/Interactive Forms
Make forms more dynamic, let capturing mundane information be conversational and have responses steer your customers to relevant knowledge with minimal effort
Appointments
Automate the setting up, amending or cancelling of appointments, with integrations to calendars, CRM and scheduling
Emergency Triaging
Assist callers to check basic issues themselves, watch how-to videos, self-diagnose problems, share images to assist repairs
Policy Information
Manage all aspects of a policy including the ability to look up a policy, check any excess, amend policy details, renew or cancel policy
Interactive Surveys
Request feedback and make it simple for customers to air their views whether positive or negative, one click or detailed questionnaires
More than a chatbot or RPA
Automated customer service processes can be delivered though a variety of media including telephony, social media, SMS, email, web, smart devises, kiosks/video screens and also your existing digital portals or within apps.
converse360's Assist-Me Customer Service Automation platform makes it easy to create a process once, edit the workflows to suit either messaging, speech or visual elements and publish it to your channels of choice.
Benefits for your customers and your Customer Service team include:
- No more queues for customers who want instant responses
- Extend your opening hours to 24/7
- Enable customers to self-serve using natural conversation, speaking or typing
- Reduce calls into Claims or Customer Service teams
- Triage monotonous and repetitive calls to enable advisors to focus on more complex enquiries
- Provide a compliance audit trail of interactions with customers
Insurance providers can choose virtual assistants to automate specific processes and free up live advisors for other tasks or enquiries. All interactions are proactively monitored and triggers are configured to detect when customers are getting frustrated or need further assistance, and the system automatically offers a transfer to a Customer Services Advisor and passes the relevant information across. Ensuring a successful call resolution and a great customer experience.
Fast-track your service automation journey
Create, build, edit, view, and test your process and workflows within days
We have simplified the process, fast tracking the set-up and reducing costs. Below is an example process for introducing automated webchat, such as a chatbot or intelligent virtual assistant, and be able to start testing in a day!
See our AI Assistant in action
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