AI-powered Assistants for Retail
Provide customers with instant personalised support through automated AI-powered retail assistants that know your products, policies and promotions.
Customer Service Automation for Retail & eCommerce
Transform your customer service with automated AI-powered Assistants that handle product enquiries, returns and recommendations 24/7.
Reduce support costs, increase sales and deliver a faster, more personalised service - with instant responses that continuously improve through intelligent learning.
Of customer queries answered automatically
Boost to online sales
Benefits of an AI-Powered Retail Assistant
Handle thousands of conversations simultaneously, while reducing the load on your team, improving response times and delivering consistent, accurate support across every channel.
Answer Cutomer Questions
Reduce support costs by automating high volumes of product, delivery and return enquiries
Manage Loyalty Programmes
Encourage first time visitors to sign up for a discount or loyalty programme.
Process Orders and take Payments
Customers can make payments, check delivery times, amend or place orders
Scale at Peak Times
Scale customer service easily during peak periods without increasing headcount
Tailor made support
Help customers to choose the right products by asking questions about their preferences.
Build bespoke packages
Capture information, look-up details and provide automated pricing plans and quotes.
Up & Cross Sell
Offer related products and services which complement your customer's choice.
Gather Feedback
Make it simple for customers to rant or rave about your service with interactive surveys.
Customers expect so much more than a chatbot
Just like enterprise organisations, independent retailers can offer automated services through telephony, web, email, SMS, social media, smart speakers, kiosks/video screens, as well as existing digital portals and within apps.
converse360's Customer Service Automation platform, Assist-MeTM enables every organisation, large or small, to be able to build a fully branded virtual assistant, tweak the messaging, speech and visual workflows that run them and then publish it to your channels of choice.
Reimagine your customer engagement with AI
Fast-track your retail service automation journey
Create, build, edit, view, and test your FAQs and workflows within days
To fast track the set-up of an automated system and reduce costs we have simplified the processes. Below are some example steps for introducing automated webchat, such as an AI Assistant, and start testing in a day!
See our AI Assistant in action
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