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Deliver End-to-End Automated Customer Service to Residents

The converse360 Assist-Me platform connects with your local authority applications and data sources 

Local Authorities can streamline processes and deliver exceptional customer service to residents 

Our customer service automation platform incorporates intelligent Virtual Assistants and Speech Assistants, which means that residents can access a full range of local Authority services through webchat, messaging apps or voice calls. Non-technical users can create workflows that access your applications and data sources to replicate your best advisors and serve customers 24/7. Services you can automate include:

council tax self service local government council chatbot virtual assistant
housing queries self service local government council chatbot virtual assistant

Housing

Rent payments, arrangements to pay, report repairs, check balances, make or cancel appointments

Council Tax

Change of address/circumstances, discount and exemption enquiries, refunds, pay your Council Tax, arrangements to pay, Council Tax charges

environmental services self service housing chatbot virtual assistant

Environmental Services

Bin collection dates, missed collections, arrange collections, report fly-tipping, abandoned vehicles, Health & Safety, Trading Standards

parking self service local government council chatbot virtual assistant

Parking

Car park and parking space information, parking permits, parking ticket, illegal parking, disabled badges, fines and appeals

benefits self service  local government council chatbot virtual assistant
planning self service  local government council chatbot virtual assistant

Revenue And Benefits

Report a change in circumstances, benefit applications, check claim status, discount application, Universal Credit

Planning

Planning applications, building regulation information, planning guidance, appeals and FAQ’s

self service local government council chatbot virtual assistant

General FAQs and Signposting

Answer common questions and provide links to more detailed information, digital portal, web pages and documents

self service feed back local government housing chatbot virtual assistant

Interactive Surveys

Request feedback & make it simple for customers to air their views whether positive or negative, one-click or detailed questionnaires

extend opening hours with local government council chatbot virtual assistant

Extend Opening Hours

Offer customer service 24 hours a day, 7 days a week, 365 days a year by phone & messaging

extend opening hours with local government council chatbot virtual assistant

Reduce Wait Times 

Remove queues for customers and lower call volumes for your Customer Services team

triage calls with  local government council chatbot virtual assistant

Triage Calls

Triaging of monotonous and repetitive calls so advisors can focus on the complex enquiries

ominchannel support local government council chatbot virtual assistant

Omnichannel Support

Automate customer journeys across messaging and speech on their device of choice 

application integration with  local government council chatbot virtual assistant

Back-end Application Integrations

Pre-integrated with most local government applications to identify customer, look-up info & update systems 

live agent handover from  local government council chatbot virtual assistant

Live Agent Handover 

Seamlessly transfer to your contact centre if necessary, with all relevant information

Full Integration with back-end applications

proactively guage sentiment  local government council chatbot virtual assistant

Proactively Monitor Sentiment

Monitoring detects when customers are getting frustrated or need further assistance

high engagement self service  local government council chatbot virtual assistant

Higher Engagement

Instantly serve your customer 24/7 and engage them in a conversation

natural human conversation  local government council chatbot virtual assistant

Natural Human Conversation

Enable customers to self-serve using natural conversation, whether speaking or typing

Your Virtual Assistant gets increasingly intelligent the more of your data and applications that you connect it to.  Integrate to all your knowledge sources to present personalised, relevant and up-to-date responses.  Offer a seamless hand-off to your existing communication systems when required for a single joined-up experience.

back end application with  local government council chatbot virtual assistant
AssistMe conversational AI powered chatbot virtual assistant

The converse360 Assist-Me platform is flexible and scalable, allowing you to deploy everything from a simple chatbot to a full Customer Service Automation solution that integrates with all your applications.  The no-code portal makes designing the user interface quick and simple, and the FAQs and workflow templates get you up and running in a matter of days.

Find out how to quickly and easily can create an AI chatbot or intelligent virtual assistant to service residents.

Book a demo and see examples of voice and messaging that can:

  • Answer questions across topics including council tax, waste & recycling, housing, planning, parking.

  • Provide waste information (what & where items can be recycled)

  • Check bin collection day, report missed collections, order a bin

  • Check account balance and take payments

  • Arrange an appointment

  • Offer 'How to' videos to resolve queries and troubleshoot issues

  • Transfer seamlessly from automated service to Contact Centre

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