Smart and personalised customer self-service
Empower customers with instant, intelligent self-service that streamlines support, reduces wait times, and enhances every interaction.
Digital Self-Service
Modern customers don’t always want to call. They expect instant help via chat, social messaging, or email — and they want answers 24/7. Digital self-service delivers this by combining intelligent automation with the channels your customers already use.
Web chat
Customers visiting your website can instantly connect with a smart support assistant through a friendly web chat. Whether it’s tracking an order, asking about return policies, or checking service availability, the assistant responds right away — no need to wait in a queue or search through long FAQs.
Social Messaging
Support now happens where your customers spend their time —on platforms like WhatsApp, Facebook Messenger, or Instagram DMs. Automated responses on these channels help users resolve issues or get updates without needing to leave the app.
As an example, a customer sends a message on WhatsApp asking, “Is my booking confirmed?” and receives an instant answer, complete with confirmation details.
Email Automation
Even email support can be automated. When customers email your team with common questions, like account help or document requests, automated systems can read the request, find the right information, and send back a helpful reply in seconds. It reduces response times and ensures every customer gets a consistent, profession alreply.
Digital self-service lets your customers get fast answers on their preferred channels — without waiting on hold or navigating complex menus.
Voice Self-Service
Some customers prefer to speak — whether they’re on the move or want the reassurance of a voice interaction. Voice self-service enables automated, intelligent support over the phone or via voice-enabled websites orApps, making it easier for callers to get what they need — without waiting fora live agent.
Phone Automation
Instead of the old-fashioned “Press 1 for this…” experience, customers now speak naturally to an AI-powered assistant. The system understands, responds in a human-like voice, and completes the task — all in a single call.
Examples include “I need to reschedule my appointment”; “What’s my account balance?” “Please register me for this service”. No more long hold times or repeating information. If the issue is complex, the system can still hand over to a live agent, but only when truly needed.
Voice on Websites
For a truly modern experience, voice assistants can now be embedded directly on your website. Rather than finding a phone number and calling it by phone the customer can click on a “Let’s chat” button on any device with a microphone and speaker and ask questions, just like they would with a smart speaker.
Whether on a mobile phone, a PC or tablet the visitor might say, “When is my delivery arriving?”, and the voice assistant responds right away. This hands-free option is ideal for users who prefer speaking, have accessibility needs, or simply want faster navigation. Should the voice assistant not be able to resolve the enquiry, it can be transferred to a human advisor.
Reimagine your customer engagement with AI
Customer Service Automation
Customer Service Automation isn’t just about technology — it’s about removing friction and giving people control over how they get help. Whether it’s a quick answer through chat, a guided voicecall, or an email reply that arrives in seconds — the goal is always the same: fast, effortless support that works on the customer’s terms.
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