Multi-Skilled Voice AI Assistant
Never miss a phone call or opportunity with a multi-skilled AI Smart Assistant for Voice that integrates seamlessly with your telephony system. Let your AI Smart Assistant handle FAQs, take bookings and triage calls - leaving your team more time to serve customers.
Intelligent call automation for every business
Transform customer engagement with AI Smart Assistant for voice - answer questions, schedule appointments, route calls intelligently and capture enquiries 24/7.
Eliminates customer queuing for faster service
Smart call routing based on conversational cues
Handles routine enquiries and frees-up your team
Self-service customer scheduling
Customise every aspect of your Smart AI Assistant to reflect your brand, from tone and pace to empathy level, language and even accent.
Handles almost all inbound enquiries, automates bookings, and provides consistent, professional responses based on your guidelines - reducing burden on your team and freeing them to work on more valuable tasks.
Schedules appointments in Outlook/Google calendar via phone with real-time visibility and updating of calendars. Customers just ask to book - no need to scroll through calendars or look up dates.
Give customers the information and answers they need instantly - or transfer them to your team or hunt-group whenever more support is needed.
“Hi, I'd like to book an appointment
next Tuesday....”
“Hi, who do I speak
with if I have an enquiry?.”
“Can you tell me if you have an allergy friendly menu?”
Multi-skilled voice automation
AI Smart Assistant combines reception, booking, and knowledge capabilities in one comprehensive solution, responding instantly to customer needs while maintaining a consistently high standard of service.
Answers questions based on your proprietary company data and information
Schedules appointments with real-time calendar integration
Captures caller details and repeats them back for validation
Out-of-hours captures caller details and sends email for follow-up
Delivers consistent, brand aligned responses
Scales effortlessly during peak demand
Smart support for any business
AI Smart Assistant supports organisations that need reliable, customer self-service for booking services, scheduling appointments reserving facilities including restaurant tables, hotel rooms, venues or leisure facilities.
Customer service and bookings teams needing extra capacity to handle demand
Healthcare providers including dentists, osteopaths or chiropractors
Local goverment teams for booking and scheduling public services
Field and home service providers, booking services and repairs
Front of house teams for restaurants, sports and entertainment venues
Built-in capabilities of AI Smart Assistant
AI Smart Assistant combines reception call transfer, booking, and knowledge capabilities with BASE Set-up (Voice only) as standard. Upgrade options include increased storage and integrations with CRM and 3rd party booking systems.
AI Smart Assistant..
Booking via phone or chat with natural language
Scheduling in Outlook, MS Teams or Google Calendar
Option to add guests or meeting notes
AI Smart Assistant...
Answers questions based on your training data
Easy 1-click knowledge upload
Set guardrails and guidelines within the Assist-Me Portal
AI Smart Assistant...
Routes calls based on keywords and business rules
Transfer calls to phone extensions, mobiles or hunt groups
Integrates with existing telephony (UC/SIP/PBX)
AI Smart Assistant...
Captures details out of hours if booking unsuccessful
Takes name, email and phone number and sends to inbox
Option to add-on connection to 3rd party CRM
Advanced Voice AI Architecture
AI Booking Assistant is built on a secure, enterprise-grade platform that combines intelligent scheduling automation, natural language processing, and seamless calendar integration.
| Native Audio Engine | Delivers expressive voice responses with low latency and natural speech. |
| Supports either scripted or generative AI | Manage conversational flows with guided conversations which support a standard booking process, or use generative AI for natural language flow. |
| Calendar integration | Supports Outlook/O365 Graph API and Google Calendar API as standard. Requires add-on component for 3rd party scheduler. Define your opening times and days of the week. |
| Emotion & Interruption Handling | Detects tone and pitch, managing interruptions and background noise effectively. |
| One-Click Training | Upload documents and FAQs instantly to train the AI assistant. |
| Admin Guardrails | Configure rules, policies, and guidelines in the Assist-Me admin portal. |
| RAG Knowledge System | Uses retrieval-augmented generation (RAG) to minimise hallucinations and ensure accurate, domain-specific responses. |
| Robust AWS Security | Enterprise-grade security, compliance, and scalability hosted in the UK. |
| Human Call Transfer | Routes calls to live agents via PSTN or SIP when needed. |
| Flexible Message Delivery | Sends captured information to email or Microsoft Teams. |
| Data Privacy | Supports GDPR and data privacy compliance. |
Chat with our AI expert and see what’s possible
Start a conversation with our AI and see how it can solve your real business challenges—instantly.
