AI Knowledge Assistant
Automatically answer customer or employee questions and respond intelligently via chat or voice, integrates with any telephony system for seamless 24/7 coverage
Because you want to deliver instant, accurate answers
Respond to customer or employee enquiries instantly and consistently, delivering accurate, domain-specific responses based exclusively on your private knowledge base.
Answer enquiries around the clock without wait times
Never shares your info with public LLMs
Voice or chat - customers choose their preferred channel
Handles routine enquiries and frees-up your team
One call or hundreds simultaneously
Delivered as a pre-configured SmartPack ready to be trainedon your data, the AI Knowledge Assistant offers rapid deployment, without thecost or complexity of enterprise solutions.
Choose a voice and personality to reflect your brand and to delight your customers. Customise tone, pace, empathy level, language and accent of your AI Knowledge Assistant.
Seamlessly serve customers through phone-based voice interactions or chat on your website, Intranet or app, providing consistent,accurate answers across each channel.
Works in your browser, on your website, in mobile app, or with UC/Telephony systems. Integrating with existing systems without changing your current infrastructure
“Good evening, thanks for calling,
how may I help you?”
“Hi there, I can help with your enquiry now and make sure it’s resolved quickly.”
“I'd like to know more about your products and solutions.”
Smarter knowledge automation
AI Knowledge Assistant automates responses to customerenquiries with accurate, domain-specific answers, responding instantly toquestions and reducing pressure on your team while maintaining a consistentlyhigh standard of service.
Answers enquiries using your company data and information
Works with either scripted/guided or generative AI
Escalates to a nominated phone number or email if unable to answer
Captures call-backs and enquiries 24/7
Delivers consistent, brand aligned responses
Scales effortlessly during peak demand
Built for sharing expertise
AI Knowledge Assistant supports organisations that need reliable, customer self-service for FAQs and knowledge sharing, helping teams stay responsive, efficient - and focused on what matters most.
Customer service teams requiring accurate consistent responses
Healthcare providers answering patient enquiries about services, procedures or policies
Financial services providers requiring answers to account and service questions
Technology and SaaS providers delivering technical support and troubleshooting guidance
Sales and marketing teams handling high enquiry volumes
Built-in capabilities and upgrades
AI Knowledge Assistant includes FAQ responses, and datacapture for escalations to a designated inbox or Teams space. Upgrade options include integration with 3rd Party systems, increasing knowledgebase capacity/concurrency and live-hand-off.
Additional CRM integrations available, and optional upgrade to AI Smart Assistant for added booking capabilities.
AI Knowledge Assistant..
Easy 1-click content updates
Upload your documents and information
Set guardrails within the Assist-Me portal
AI Knowledge Assistant...
Captures customer data out of hours
Take details and sends to inbox
Add-on connector to log callbacks in CRM
AI Knowledge Assistant...
Chat escaltes to Live Chat (additional license required)
Voice escalation (additional charges per call)
Add-on 3rd party systems connector available
Upgrade for...
Automatic scheduling in Outlook/Google Calendar
Bookings for resources or individuals
Connection to 3rd party schedulers
Advanced Voice AI Architecture
AI Knowledge Assistant is built on a secure, enterprise-grade platform powered by AWS that combines the latest Generative AI and Native Audio for expressive, fast and emotive responses, intelligent knowledge retrieval and seamless system integration.
| Native Audio Engine | Delivers expressive voice responses with low latency and natural speech. |
| Emotion & Interruption Handling | Detects tone and pitch, managing interruptions and background noise effectively. |
| One-Click Training | Upload documents and FAQs instantly to train the AI assistant. |
| Admin Guardrails | Configure rules, policies, and guidelines in the Assist-Me admin portal. |
| RAG Knowledge System | Uses retrieval-augmented generation to minimise hallucinations and ensure accurate, domain-specific responses. |
| Robust AWS Security | Enterprise-grade security, compliance, and scalability hosted in the UK. |
| Human Call Transfer | Routes calls to live agents via PSTN or SIP when needed. |
| Flexible Message Delivery | Sends captured information to email or Microsoft Teams. |
Chat with our AI expert and see what’s possible
Start a conversation with our AI and see how it can solve your real business challenges—instantly.
