AI Assistant for Payment Automation

Our platform enables fully automated, PCI-compliant payments through both voice and digital channels, offering a seamless and secure customer experience. Whether via a phone call with our AI voice assistant or through a chatbot on your website, customers can make payments quickly and confidently, without speaking to a human agent or compromising sensitive data.

Using our flexible workflow engine, you can design securepayment journeys that guide the customer through each step. A typical flow starts by verifying customer identity and collecting relevant details, such as a reference number or postcode. The assistant then confirms what the payment is for—such as an invoice, subscription, or outstanding balance—by querying your CRM or billing system in real time via API. It can retrieve and read out the current balance, then prompt the customer to proceed with payment.

For voice payments, customers enter card details securely via DTMF touch tones, which are masked and never exposed to agents or recordings. For digital channels, the assistant can generate a secure payment link or embed a payment form directly in the conversation. Once the transaction is processed, the customer receives immediate confirmation via chat, email or SMS.

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Benefits

• Seamless Payment Integration: Customers can make secure, compliant payments directly within the chat interface, powered by AI and integrated with PCI Pal for full payment security.
• Automate transaction processes, eliminate manual steps and improve operational efficiency by linking customer data with CRM, fulfilment systems, and inventory.
• Enhance your Customer Experience: Provide a frictionless, "buy now" experience, allowing customers to complete purchases easily within the same chat conversation, ensuring satisfaction and convenience.

‍Supports multiple payment options