AI Booking Assistant
Make it convenient for customers to book and reschedule appointments or reservations via online chat or over the phone using their voice, integrates with any telephony system for 24/7 coverage
Because your customers enjoy effortless scheduling
Let your customers book and manage their appointments or reservations with ease, scheduling in Outlook/Google calendar via the phone or using Web Chat.
Customers book when convenient to them
Eliminates customer queuing for faster service
No frustrating IVR menus - just conversation
Handles routine enquiries and frees-up your team
Available for web based chat or for voice
Automating bookings frees-up your front-desk or admin team to help more customers and workon more valuable tasks
Understands booking requests using Natural Language e.g."Which days do you have good availability" and offers next bestavailable options if preferred time is unavailable.
Provides availability via calendar lookup, with automatic scheduling based on live calendar availability for Sales demos, calls, home visits or support call-backs.
Deliverinstant scheduling 24/7 across phone and web channels, eliminating wait timesand frustration
“Hi, I'd like to book an appointment
next Tuesday....”
“Hello, I'd like to book a table for
4 next weekend.”
“I'll look for available slots
early next week”
Smarter booking automation
AI Booking Assistant automates customer bookings using conversation - no forms, scrolling or clicking required. Responds instantly to scheduling requests and reduces pressure on your team while maintaining a consistently high standard of service.
Books appointments automatically in Outlook/Google Calendar
Answers related questions based on your company data and information
Escalates to a nominated phone number or email if unable to complete a booking
Captures customer call-backs and enquiries 24/7
Delivers consistent, brand aligned responses
Scales effortlessly during peak demand
Easy scheduling for any business
AI Booking Assistant supports organisations that need reliable, customer self-service for booking services, scheduling appointments reserving facilities including restaurant tables, hotel rooms, venues or sports courts.
Customer service and bookings teams needing extra capacity to handle demand
Healthcare providers including dentists, osteopaths or chiropractors
Local goverment teams for booking and scheduling public services
Field and home service providers, booking services and repairs
Front of house teams for restaurants, sports and entertainment venues
Built-in capabilities of AI Booking Assistant
AI Bookings Assistant can answer frequently asked questions and includes data-capture for escalations to a designated inbox or Teams space if a booking cannot be completed or a question can't be answered. Additional options include integrations with 3rd Party systems, increasing knowledgebase capacity/concurrency and live-hand-off.
AI Booking Assistant..
Booking via phone or chat with natural language
Scheduling in Outlook, MS Teams or Google Calendar
Option to add guests or meeting notes
AI Booking Assistant...
Answers questions based on your training data
Easy 1-click knowledge upload
Set guardrails and guidelines within the Assist-Me Portal
AI Booking Assistant...
Chat escaltes to email
Voice escalation to single phone number or hunt group
Option to add-on Live Chat for human hand-off
AI Booking Assistant...
Captures details out of hours if booking unsuccessful
Takes name, email and phone number and sends to inbox
Option to add-on connection to 3rd party CRM
Advanced Voice AI Architecture
AI Booking Assistant is built on a secure, enterprise-grade platform that combines intelligent scheduling automation, natural language processing, and seamless calendar integration.
| Native Audio Engine | Delivers expressive voice responses with low latency and natural speech. |
| Supports either scripted or generative AI | Manage conversational flows with guided conversations which support a standard booking process, or use generative AI for natural language flow. |
| Calendar integration | Supports Outlook/O365 Graph API and Google Calendar API as standard. Requires add-on component for 3rd party scheduler. |
| Emotion & Interruption Handling | Detects tone and pitch, managing interruptions and background noise effectively. |
| One-Click Training | Upload documents and FAQs instantly to train the AI assistant. |
| Admin Guardrails | Configure rules, policies, and guidelines in the Assist-Me admin portal. |
| RAG Knowledge System | Uses retrieval-augmented generation (RAG) to minimise hallucinations and ensure accurate, domain-specific responses. |
| Robust AWS Security | Enterprise-grade security, compliance, and scalability hosted in the UK. |
| Human Call Transfer | Routes calls to live agents via PSTN or SIP when needed. |
| Flexible Message Delivery | Sends captured information to email or Microsoft Teams. |
Chat with our AI expert and see what’s possible
Start a conversation with our AI and see how it can solve your real business challenges—instantly.
