converse360 are delighted to be working with 8x8 as a conversational AI partner, bringing additional end-to-end, automation capabilities to 8x8 Contact Center.
Through this integration, 8x8 customers will now be able to seamlessly connect the converse360 Assist-Me customer service automation platform with 8x8 Contact Center to create engaging, dynamic, and personalized self-service experiences.
Build easier and faster
Assist-Me from converse360 makes it easy and much faster to build AI-driven self-service experiences across voice and digital channels all within a drag and drop, no-code builder. This new partnership means that 8x8 Contact Center customers can now take advantage of out-of-the-box connectors for rapid integrations to external applications to effectively customize these experiences even further.
Consumers are increasingly looking to self-service as the technology has improved in order to avoid excessive wait times. In fact 89% of consumers recently stated they will spend more with companies that allow them to find answers online without ever having to contact anyone (Zendesk CX Trends, 2022). Preferences are shifting and customers like being able to self-serve when it makes sense.
If a customer is unable to resolve their issue solely from the chatbot conversation, the interaction can easily be escalated to a human agent. An agent will receive complete interaction context, enabling them to pick up right where the conversation left off and avoiding a customer having to repeat themselves. This offers easy, convenient, and highly personalized experience for your customers to ensure they get the resolutions they need when they want them.
We are excited to be part of the 8x8 ecosystem
With a powerful solution set and the ability to deliver tremendous value, we think the converse Assist-Me platform is a great fit for 8x8 Contact Center customers. Customer-focussed organisations are always striving for that competitive advantage, and this partnership offers this by leveraging new and advanced technologies that can enhance both the agent and customer experience.