AI for customer service and contact centre teams
AI enhances human advisors by streamlining tasks, boosting accuracy, and enabling them to deliver faster, more personal customer service.
Smarter support, instantly
In a fast-paced support environment, even experienced advisors can benefit from a second pair of eyes. Agent Assist is an AI-powered tool that works in the background during live chats — listening to the conversation and offering real-time suggestions to the advisor.
Contextual suggestions
Recommend responses with relevant policies, FAQs, or next steps tailored to the customer’s question.
Sentiment & urgency detection
Analyse tone and urgency to guide advisor responses or trigger escalation.
Next best action
Offer proven suggestions based on successful past outcomes to improve resolution speed and quality.
Powered by Large Language Models (LLMs), Agent Assist acts like a smart co-pilot — helping agents stay confident, accurate, and on-task, without interrupting the conversation flow. It reduces stress, shortens handling times, and improves the consistency of support across your team.
Reimagine your customer engagement with AI
Empower your human support team — don’t replace them
These tools ensure that advisors can focus on what they do best: listening, empathising, and solving real problems.
By giving them smarter tools, you reduce effort, boost confidence, and elevate the overall customer experience.
Chat with our AI expert and see what’s possible
Start a conversation with our AI and see how it can solve your real business challenges—instantly.
