Self-Service Automation for Customer FAQs
Let customers help themselves with a simple to use chat app, either from pre-scribed FAQs, from uploaded documents or knowledgebase.
About AI Assistants for customer FAQs
Provide instant answers 24/7 to customer questions. Make it easy for your customers to find the information they need without searching through webpages or calling you for help.
Choose between scripted AI Chatbots or Large Language Model (LLM) enabled AI Assistants which are trained using your own private data and work independently of public models ensuring that your uploaded data remains secure.
Benefits
- Reduces customer wait times by providing instant responses to questions.
- Frees up human advisors for more complex customer queries.
- Enhances customer satisfaction with convenient, 24/7 availability.
- Scale your customer service without adding extra staff.
- Ensure that your company knowledge remains private and isn't shared with public LLMs.
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