AI Assistant for Tech Product Support
Train an AI Agent using your technical user manuals and help customers to trouble-shoot and diagnose faults before they reach out to an expert.
About using an AI Assistant to Identify Product Fixes
Customers can self-serve and find answers to technical product queries without needing to contact an expert with an AI Assistant for Level-1 support that answers questions and signposts them to helpful information including reset instructions and videos.
This free's up your customer support team to look after complex customer enquiries while also helping to categorise fault reporting to provide valuable insight into common product queries and opportunities for improvement.
Benefits
- Enables customers to self-serve and resolve the most common technical issues independently.
- Frees up customer support teams to focus on complex cases and improving services.
- Provides valuable insights into common product issues, helping with R&D.
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