AI-powered Inbox Assistance
Intelligent email automation for busy customer service teams
Read, triage and respond automatically
Drowning in customer emails is killing your team's productivity and your customers' satisfaction. Every minute spent manually sorting through repetitive requests is a minute stolen from strategic work. Meanwhile, customers wait hours or days for simple answers they need right now. This reactive approach doesn't just frustrate customers—it burns out your support team and damages your brand reputation when responses are inconsistent or delayed.
interpret customer emails, triage and respond
Advanced AI now reads and comprehends customer emails like your best support agent would—understanding context, intent, and urgency. It instantly accesses your knowledge base, customer history, and business rules to craft personalised, accurate responses in seconds. This isn't template-based automation; it's intelligent communication that adapts to each unique situation while maintaining your brand voice and ensuring every customer feels heard and valued.
- Instant responses to common enquiries like account questions, password resets and information requests
- Intelligent routing of complex issues to the right human specialists when AI assistance alone isn't sufficient
- Dramatic reduction in response time, from hours to seconds, boosting customer satisfaction scores
- Consistent, professional communication that maintains your brand voice across all interactions
- 24/7 availability that never sleeps, ensuring global customers get support in their timezone
- Free-up your human team to focus on high-value relationship building and complex problem solving
