Self-service for Customer Order Updates
Provide customers with easy to use, real-time access to order information.
About Automating Order Updates & Tracking
Reduce customer service enquiries, increase customer satisfaction with 24/7 access to order information and free-up staff from routine order enquiries.
Benefits
- Reduces late payments, improves cashflow and increases sales.
- Enhances customer satisfaction with 24/7 access to order information.
- Frees up staff from handing routine enquiries, enabling greater productivity.
Related Use Cases
Reimagine customer engagement with AI
Unlock efficiency and boost customer engagement with Conversational and Generative AI. Transform support and workflows into a competitive edge.
Email Automation
Read, triage and respond to inbound email enquiries
UCaaS Gateway for Voice Assistant
Our Gateway acts as the bridge between your Unified Communications (UCaaS) or PBX systems and our conversational AI platform.
Improve information collection, dynamic form filling
Provide an AI Assistant that helps users to complete forms with hints and tips or auto-filling information when connected with CRM.
Customer bookings & reservations assistant
Provide automated services for scheduling recreational facilities, booking hotel rooms, classes, courts or organising competitive events.
Instant call routing for voice calls
An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.
Self-service for easy account and balance checks
Automate balance reminders, provide real-time payment options, securely process transactions, and answer billing enquiries, reducing manual effort and improving payment collection efficiency.
Manage customer returns & validate warranties
An AI Agent can automate customer return requests, verify warranty claims and process refund approvals based on your guidelines.
Automation for easier complaints management
Answer questions about complaints and explain the process, timeframes and options available. Explain how customers can track updates and stay informed
No items found.