AI-Powered customer experience
Conversations that transform business
Deliver rich, human-like engagement across voice and digital touchpoints, which are smart, effortless, and personalised.
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What if every customer got instant, helpful service—every time?
How do I cut support costs without cutting corners?
Can AI make my teams more productive?
AI is the enabler behind today’s most exceptional customer experiences.
Apply the power of conversational AI and automation across voice and digital channels. Deliver better and faster experiences, delight your customers, and solve their problems while creating efficiencies for your team.
Apply the power of conversational AI and automation across voice and digital channels. Deliver better and faster experiences, delight your customers, and solve their problems while creating efficiencies for your team.
Real-World Use Cases
Reimagine your customer engagement with AI
Appointment booking and scheduling
Automatically handle scheduling and managing appointments with customers, internal staff members or resources.
Automation for easier complaints management
Answer questions about complaints and explain the process, timeframes and options available. Explain how customers can track updates and stay informed
Instant call routing for voice calls
An AI Voice Assistant that can categorise incoming customer queries and direct them to the appropriate team or department.
Simplify supplier onboarding
Automatically manage the integration of new vendors into your company systems and processes.
Improve cyber incidence response
An AI Assistant that help to triage, detect and respond to security breaches.
Employee holiday & benefits assistant
Auomated system managing employee requests for time-off and access to benefits information.
UCaaS Gateway for Voice Assistant
Our Gateway acts as the bridge between your Unified Communications (UCaaS) or PBX systems and our conversational AI platform.
Simplify recruitment processes
Use an AI Assistant to review CVs or applications to support your hiring process.
Manage customer returns & validate warranties
An AI Agent can automate customer return requests, verify warranty claims and process refund approvals based on your guidelines.
Improve information collection, dynamic form filling
Provide an AI Assistant that helps users to complete forms with hints and tips or auto-filling information when connected with CRM.
Automation for data extraction and data entry
Use an AI Assitant to extract unstructured data from documents and update databases across different business functions
Help customers to track and update orders
Provide customers with easy to use, real-time access to order information.
Customer bookings & reservations assistant
Provide automated services for scheduling recreational facilities, booking hotel rooms, classes, courts or organising competitive events.
Sales team playbook coach
Create a bespoke AI Assistant that provides your sales teams with strategic guidance and resources.
Email Automation
Read, triage and respond to inbound email enquiries
Self-service for easy account and balance checks
Automate balance reminders, provide real-time payment options, securely process transactions, and answer billing enquiries, reducing manual effort and improving payment collection efficiency.
Instantly route marketing leads
Support the buyers journey with automation for lead routing and follow-up.
AI Assistant for payroll enquiries
AI assistant that handles employee questions and issues related to compensation.
Automation for quick sales quotes
Automate offering indicative pricing or personalised customer quotes using customer provided information and your pricing data.
A SINGLE UNIFIED PLATFORM
AI that works where conversations matter most
Orchestrate conversations at scale across channels, connect with your systems, blending humans and automation together in one platform
Customer Self-Service & Automation
Smart and personalised customer self-service
AI Assistant for Contact Centres & Customer Service Teams
Empower your customer service teams productivity
Employee experience
Help employees work smarter and faster
AI-powered self-service enables customers to resolve issues instantly via voice or chat, automating tasks, reducing wait times, and improving satisfaction. LEARN MORE
AI assistants support contact centre teams by automating routine tasks, surfacing insights, and guiding agents, boosting productivity, accuracy, and customer satisfaction. LEARN MORE
Support employees with their own bespoke knowledge agent or copilot, built to search using your private company data, finding answers fast with AI-powered research, answering questions and more... LEARN MORE
Public sector
Social Housing & Residential
Leisure & Hospitality
Finance & Insurance
Retail
Technology & Telco
Business Services
Education
SME
Customer Service Automation
Employee Assist
Contact Center
IT Support
Sales & Marketing
Training
Human Resources
real outcomes
Smarter service starts here
Serve customers instantly, 24/7, with AI Assistants powered by Large Language Models—delivering always-on service and improving team productivity.
Quick to start
No code required
Ready-made packages or tailor a solution to fit your needs. Test and launch your AI Agent in hours, not weeks
PLANS & PRICING43%
Fewer chat requests handled by agents
90
90 second reduction in average live chat time
50%
Reduction in Calls Requiring Human Agent
100%
ROI achieved in under six months
Connectivity
Integrate with anything
Connect to your business apps, contact centres, and telephony systems. Leverage world-class AI, ready-made connectors, and a built-in iPaaS to integrate seamlessly and boost productivity.
Low-code integrations
Contact Centre & UC
Service Desk
CRM
HR Systems
Payment Providers
Social Channels
Multiple AI Providers
Knowledgebases and documents
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Latest News
Insights on AI and Automation
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Chat with our AI expert and see what’s possible
Start a conversation with our AI and see how it can solve your real business challenges—instantly.
